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Customer retention Stories - Page 10

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Customer retention stories

Nebula links partner rewards to ESG outcomes at renewal
Customer Experience

Nebula links partner rewards to ESG outcomes at renewal

Nebula launches an Impact Rewards scheme that ties partner renewal perks to carbon credits, social housing upgrades and service governance.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'
Data Analytics

Exclusive: Celonis' Kerry Brown warns CIOs to 'remove chaos'

Celonis touts digital twins and process data as the missing link to turn scattered enterprise AI experiments into measurable business gains.

By Melania Watson • 5 min read • Tue, 10th Feb 2026
Exclusive: How email still reigns supreme for small business marketing
Customer Experience

Exclusive: How email still reigns supreme for small business marketing

Constant Contact doubles down on AI-driven tools while keeping email the core link between small businesses and their customers.

By Melania Watson • 6 min read • Tue, 10th Feb 2026
Technology and the Shift in Managing 'Personalised Offers'
Data Analytics

Technology and the Shift in Managing 'Personalised Offers'

Retailers are racing from blunt discounts to AI-driven one-to-one offers, promising sharper margins and loyalty in APAC's crowded market.

By Jonathan Reeve • 7 min read • Mon, 9th Feb 2026
Identity Digital leader named in CRN 2026 Channel Chiefs
Software-as-a-Service

Identity Digital leader named in CRN 2026 Channel Chiefs

Identity Digital names CRO Matt Overman to CRN's 2026 Channel Chiefs list, spotlighting its growing domain partner ecosystem and strategy.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 6th Feb 2026
Asia Pacific Loyalty Awards 2026 finalists revealed
Data Analytics

Asia Pacific Loyalty Awards 2026 finalists revealed

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

By Mark Tarre • 4 min read • Thu, 5th Feb 2026
Qualtrics names Jason Maynard CEO to drive AI growth
Software-as-a-Service

Qualtrics names Jason Maynard CEO to drive AI growth

Qualtrics appoints Oracle veteran Jason Maynard as CEO to spearhead AI expansion and steer its pending USD $6.75 billion Press Ganey deal.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
Oz Pearlman to headline AI-focused FICO World 2026
Data Analytics

Oz Pearlman to headline AI-focused FICO World 2026

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

By Sofiah Nichole Salivio • 3 min read • Tue, 3rd Feb 2026
Prometheus boosts APAC push with three Sydney leaders
Digital Transformation

Prometheus boosts APAC push with three Sydney leaders

Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 30th Jan 2026
Blackpearl ARR jumps 114pc to NZD $23.7m, eyes NZD $30m
Data Analytics

Blackpearl ARR jumps 114pc to NZD $23.7m, eyes NZD $30m

Blackpearl ARR surges 114pc to NZD $23.7m in record quarter, as data-led platform strategy puts NZD $30m target firmly in sight.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026
Ecommpay report warns checkout friction 'hits zero'
Fintech

Ecommpay report warns checkout friction 'hits zero'

Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Exposing the risks of customer churn using a connected graph
Customer Relationship Management

Exposing the risks of customer churn using a connected graph

Australian firms are using connected graphs to uncover hidden churn risks, predicting departures earlier and sharpening loyalty strategies.

By Peter Philipp • 5 min read • Wed, 28th Jan 2026

Stories from Other Regions

Customer retention stories

Mailchimp boosts eCommerce tools with wider SMS rollout
Software-as-a-Service

Mailchimp boosts eCommerce tools with wider SMS rollout

Mailchimp expands eCommerce tools and AI-driven automation, rolling out SMS to 34 new EMEA markets to boost small business marketing ROI.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Feb 2026
Sortd surges with AUD $8m holiday sales & 96% user lift
Customer Experience

Sortd surges with AUD $8m holiday sales & 96% user lift

Wishlist app Sortd rides holiday boom with AUD $8m in sales, 96% user growth and revenue up more than 600% across peak Q4 trading.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Loop links with Sendcloud to boost EU returns options
Customer Experience

Loop links with Sendcloud to boost EU returns options

Loop integrates Sendcloud into Ship by Loop 2.0, giving Shopify merchants wider UK and EU carrier choice for simpler, label-free returns.

By Kaleah Salmon • 3 min read • Thu, 5th Feb 2026
Security tops 2026 tech spend for Australian retailers
Data Protection

Security tops 2026 tech spend for Australian retailers

Security, privacy and data protection will command the biggest tech spend for Australian retail SMBs in 2026, ahead of AI and global growth.

By Mark Tarre • 4 min read • Tue, 3rd Feb 2026
Vytalise launches Shopify Plus DTC store across Europe
Software-as-a-Service

Vytalise launches Shopify Plus DTC store across Europe

Vyta Health's Vytalise shifts from Magento to a Shopify Plus DTC platform, launching a subscription-led eCommerce push across the UK and EU.

By Sofiah Nichole Salivio • 3 min read • Fri, 30th Jan 2026
PushON unveils Connect to unify eCommerce marketing
Customer Relationship Management

PushON unveils Connect to unify eCommerce marketing

PushON launches Connect to unify fragmented eCommerce marketing, promising cross-channel insight and clearer links between spend and sales.

By Mark Tarre • 3 min read • Thu, 29th Jan 2026