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Customer retention Stories - Page 8

Global Stories

Customer retention stories

Four women who are nailing loyalty with customer experience front and centre
Customer Experience

Four women who are nailing loyalty with customer experience front and centre

Four female founders are redefining loyalty, using VIP tiers and experiences to build data-rich communities and drive soaring revenues.

By Fiona Stevens • 4 min read • Thu, 5th Mar 2026
A deep dive into ANZ's travel insurance landscape - through the lens of payments
Digital Transformation

A deep dive into ANZ's travel insurance landscape - through the lens of payments

In ANZ's booming travel insurance market, slick payments now make or break policy sales, customer loyalty and rapid claim payouts.

By Worldpay • 4 min read • Thu, 5th Mar 2026
Amperity hires Bridget Perry as Chief Marketing Officer
Data Protection

Amperity hires Bridget Perry as Chief Marketing Officer

Amperity names seasoned SaaS marketer Bridget Perry as CMO to drive global growth and sharpen its AI-focused customer data platform.

By Sean Mitchell • 4 min read • Thu, 5th Mar 2026
Grafana: Turning data chaos into developer efficiency and CFO savings
DevOps

Grafana: Turning data chaos into developer efficiency and CFO savings

Grafana leans on AI-powered observability and Adaptive Telemetry to sharpen developer insight while slashing cloud bills by up to 50%.

By Donovan Jackson • 5 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Shoppers ditch Australian brands over poor site search
Digital Transformation

Shoppers ditch Australian brands over poor site search

Shoddy search tools are driving Australians from favourite online retailers, with 72% abandoning brands and many paying rivals more.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
How less can be more for bootstrapped AI startups
Digital Transformation

How less can be more for bootstrapped AI startups

For bootstrapped AI startups, resisting scale and mastering a tight niche can build stronger products, brands and finances.

By Genia Cheskidova • 4 min read • Thu, 5th Mar 2026
Beyond the dashboard: Why context and clarity are the future of customer experience
Digital Transformation

Beyond the dashboard: Why context and clarity are the future of customer experience

Customer experience is evolving from ticket-taking to strategic, context-rich advisory, where clear narratives turn raw data into real business value.

By Isabella Benzie • 3 min read • Wed, 4th Mar 2026
DC Advisory hires Oliver Parker to lead London tech M&A
Fintech

DC Advisory hires Oliver Parker to lead London tech M&A

DC Advisory has hired Oliver Parker as London Managing Director in its Technology & Software team, boosting senior software M&A firepower.

By Sofiah Nichole Salivio • 4 min read • Tue, 3rd Mar 2026

Stories from Other Regions

Customer retention stories

ACAM unveils AI marketing framework, The Iconic signs on
Digital Transformation

ACAM unveils AI marketing framework, The Iconic signs on

Australia's ACAM rolls out a first-of-its-kind AI marketing readiness framework, with fashion e-tailer The Iconic as its debut adopter.

By Mark Tarre • 4 min read • Fri, 6th Mar 2026
From listening to leading: Why the best customer strategies close the loop
Customer Experience

From listening to leading: Why the best customer strategies close the loop

In a world of inbox overload, winning customer strategies turn feedback into visible action, proving listening must lead to trust.

By Maureen Plowman • 5 min read • Fri, 6th Mar 2026
Audible unveils cheaper Standard tier in six markets
Customer Experience

Audible unveils cheaper Standard tier in six markets

Audible rolls out cheaper Standard tier in six countries, offering one audiobook and a curated library as subscribers trim digital spend.

By Mark Tarre • 3 min read • Thu, 5th Mar 2026
Poor website search drives Australian shoppers away
DevOps

Poor website search drives Australian shoppers away

Australian shoppers are deserting online retailers over clunky site search, with many paying more elsewhere for AI‑style, natural language results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
myPlates names Shikha Thakur Head of Marketing Performance
DevOps

myPlates names Shikha Thakur Head of Marketing Performance

myPlates appoints Shikha Thakur Head of Marketing Performance to drive data-led digital growth and transform into a consumer-focused brand.

By Mark Tarre • 4 min read • Wed, 4th Mar 2026
2degrees, Bunnings team up on tradie telco, energy deals
Unified Communications

2degrees, Bunnings team up on tradie telco, energy deals

2degrees and Bunnings Trade join forces to offer PowerPass tradies discounted mobile, broadband and electricity deals across New Zealand.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Mar 2026
Revenue analytics: How to use monetization data to drive value
Data Analytics

Revenue analytics: How to use monetization data to drive value

Technology firms are turning to revenue analytics, using real-time usage and entitlement data to sharpen pricing and unlock new growth.

By Erin Barrett • 4 min read • Wed, 4th Mar 2026
Rogers, Mastercard launch premium World Legend card
Customer Experience

Rogers, Mastercard launch premium World Legend card

Rogers and Mastercard unveil Canada's first World Legend credit card, blending 3% cash back with travel, roaming and VIP entertainment perks.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
Stampede tech boosts Starfish Loves Coffee loyalty
Customer Relationship Management

Stampede tech boosts Starfish Loves Coffee loyalty

London brunch spot Starfish Loves Coffee hits 85-90% retention after Jubilee push using Stampede's automated guest engagement platform.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026