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Customer retention stories

Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Changing customer loyalty landscape: Here's what retail leaders need to know
Data Analytics

Changing customer loyalty landscape: Here's what retail leaders need to know

Retail leaders are racing to turn data, AI and retail media into performance engines, reshaping how customer loyalty will work by 2026.

By Jonathan Reeve • 5 min read • Thu, 19th Mar 2026
Upgrade advantage: Future-proofing for partners, MSPs and MSSPs
Firewalls

Upgrade advantage: Future-proofing for partners, MSPs and MSSPs

SonicWall's future-proof firewalls help partners cut rip-and-replace, boost security and lock in long-term customer loyalty.

By Sarah Choi and Mahpara Banday • 2 min read • Wed, 18th Mar 2026
Tenable appoints Dino DiMarino to drive AI security growth
Network Infrastructure

Tenable appoints Dino DiMarino to drive AI security growth

Tenable appoints veteran cybersecurity sales leader Dino DiMarino as chief revenue officer to drive global growth in exposure and AI risk.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 13th Mar 2026
Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
Zendesk to acquire Forethought in agentic AI expansion
Digital Transformation

Zendesk to acquire Forethought in agentic AI expansion

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Zendesk to buy Forethought in agentic AI expansion drive
Unified Communications

Zendesk to buy Forethought in agentic AI expansion drive

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

By Shannon Williams • 4 min read • Thu, 12th Mar 2026
SIOS wins triple honours for leadership & support teams
Disaster Recovery

SIOS wins triple honours for leadership & support teams

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Xero adds AI analytics & cash flow forecasting in ANZ
Data Analytics

Xero adds AI analytics & cash flow forecasting in ANZ

Xero launches AI-driven analytics and cash flow forecasting in ANZ, aiming to help small firms anticipate shocks and plan with richer data.

By Karen Joy Bacudo • 5 min read • Wed, 11th Mar 2026
Elastic says AI search & context now decide customer loyalty
Hybrid Cloud

Elastic says AI search & context now decide customer loyalty

Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

By Anthony Caruana • 6 min read • Tue, 10th Mar 2026
Distributors stockpile as Phocas flags planning gaps
Data Analytics

Distributors stockpile as Phocas flags planning gaps

Distributors stockpile more inventory as a Phocas report warns planning gaps and data limits are raising costs and operational complexity.

By Karen Joy Bacudo • 4 min read • Sat, 7th Mar 2026

Stories from Other Regions

Customer retention stories

Does data define the retail winners and losers in 2026?
Data Analytics

Does data define the retail winners and losers in 2026?

Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.

By Shweta Murdeshwar • 5 min read • Mon, 23rd Mar 2026
Samsung halves flagship upfront cost in India plan
Customer Experience

Samsung halves flagship upfront cost in India plan

Samsung launches Galaxy Forever in India, halving year-one upfront cost on Galaxy S26 flagships with 50% assured buyback after 12 months.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026
Square report says regulars drive local business revenue
Data Analytics

Square report says regulars drive local business revenue

Regulars generate six times more revenue and link neighbouring firms in 'network effect' that keeps local spending circulating, says Square.

By Karen Joy Bacudo • 5 min read • Fri, 20th Mar 2026
Why AI agentic commerce will rewrite retail loyalty
Digital Transformation

Why AI agentic commerce will rewrite retail loyalty

AI agents are quietly reshaping retail, and sluggish loyalty platforms risk losing transactions long before shoppers know they've gone.

By Aaron Crowe • 6 min read • Thu, 19th Mar 2026
moomoo boosts New Zealand push with hires, premium tier
Fintech

moomoo boosts New Zealand push with hires, premium tier

moomoo steps up its New Zealand expansion with first local hires, a high-net-worth Priority tier and investor workshops in Auckland.

By Karen Joy Bacudo • 4 min read • Wed, 18th Mar 2026
Retailers warned: identity gaps blunt AI personalisation
Data Analytics

Retailers warned: identity gaps blunt AI personalisation

Amperity warns identity gaps and flat budgets mean AI-led retail personalisation remains generic, missing high-intent moments for shoppers.

By Mark Tarre • 4 min read • Tue, 17th Mar 2026
New Zealand Loyalty Association launches with national study
Customer Relationship Management

New Zealand Loyalty Association launches with national study

New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026