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Customer retention stories

Multiverse hires Jay Richman as Chief Product Officer
Customer Experience

Multiverse hires Jay Richman as Chief Product Officer

Multiverse names ex-Amazon and Spotify leader Jay Richman CPO as revenue tops USD $100 million and its AI learning platform rapidly scales.

By Sofiah Nichole Salivio • 3 min read • Thu, 26th Feb 2026
Ultimo names Philip Neal Chief Revenue Officer role
Manufacturing

Ultimo names Philip Neal Chief Revenue Officer role

Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.

By Sofiah Nichole Salivio • 3 min read • Tue, 24th Feb 2026
Upgrade advantage: Why security enhancements matter for MSPs and MSSPs
Firewalls

Upgrade advantage: Why security enhancements matter for MSPs and MSSPs

For MSPs and MSSPs, next-gen firewall upgrades are now critical to stay secure, competitive and ready for relentless cyber threats.

By Sarah Choi and Mahpara Banday • 4 min read • Mon, 23rd Feb 2026
Firms race to counter fast-evolving AI-driven fraud
Data Analytics

Firms race to counter fast-evolving AI-driven fraud

Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Evergreen accelerates MSP deals with UK B Corp buy
Digital Transformation

Evergreen accelerates MSP deals with UK B Corp buy

Evergreen seals 47 deals in 2025 and snaps up its first UK B Corp MSP, Optimising IT, to deepen global managed services expansion.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Cloud Security

KnowBe4 appoints Kelly Morgan as Chief Customer Officer

KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
Zoho tops one million paying customers in 30th year
Software-as-a-Service

Zoho tops one million paying customers in 30th year

Zoho marks 30th anniversary by topping one million paying customers and 150 million users, with 2025 revenue up 20% year on year.

By Joseph Gabriel Lagonsin • 7 min read • Thu, 19th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Five insurance payment trends shaping Australia and New Zealand
Crypto

Five insurance payment trends shaping Australia and New Zealand

Rising claims, digital demands and real-time payments are reshaping how insurers across Australia and New Zealand collect and pay out.

By Abbigail Granada • 5 min read • Fri, 13th Feb 2026
Geekflare pivots from publishing to launch SaaS tools
Software-as-a-Service

Geekflare pivots from publishing to launch SaaS tools

Geekflare shifts from pure tech publisher to SaaS, launching Geekflare AI and Geekflare API after surpassing 100 million global readers.

By Catherine Knowles • 3 min read • Thu, 12th Feb 2026
Rapid7 crowns Orro APJ Partner of the Year for 2026
Customer Experience

Rapid7 crowns Orro APJ Partner of the Year for 2026

Rapid7 names Orro its 2026 APJ Partner of the Year as four other Australian security specialists secure top regional award honours.

By Mark Tarre • 3 min read • Thu, 12th Feb 2026

Stories from Other Regions

Customer retention stories

CelcomDigi opens Galaxy S26 5G pre-orders with perks
Gaming

CelcomDigi opens Galaxy S26 5G pre-orders with perks

CelcomDigi opens Galaxy S26 5G pre-orders in Malaysia with 36-month 0% instalments, trade-in top-ups and free gaming accessories.

By Mark Tarre • 3 min read • Thu, 26th Feb 2026
AI-powered contextual service now critical in Australia
Unified Communications

AI-powered contextual service now critical in Australia

AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
Shoppers turn to AI tools in hunt for better retail deals
Digital Transformation

Shoppers turn to AI tools in hunt for better retail deals

Shoppers are turning to AI tools like ChatGPT to hunt for personalised retail deals, valuing quality offers over rock-bottom prices.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
Turning shelfware into software value
Firewalls

Turning shelfware into software value

Australian firms will spend nearly AUD $6.2 billion on cybersecurity in 2025, but partners must tackle shelfware to unlock real value.

By Tim Fulton • 4 min read • Tue, 17th Feb 2026
Love at first byte: The infrastructure behind your Valentine's match
Data Protection

Love at first byte: The infrastructure behind your Valentine's match

From swipes to sparks, low-latency data centres, clouds and interconnection hubs quietly power your Valentine's match worldwide.

By Samuel Liu • 5 min read • Fri, 13th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Sendr unveils AI videos to rescue abandoned baskets
Customer Experience

Sendr unveils AI videos to rescue abandoned baskets

UK startup Sendr launches AI-personalised videos for eCommerce, claiming a 33% uplift in abandoned-cart revenue and 10x more clicks.

By Kaleah Salmon • 4 min read • Wed, 11th Feb 2026