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Customer Journey Stories - Page 23

Global Stories

Customer Journey stories

Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Unified Communications

Ecosystm & Verint Playbook highlights wider scope needed for CX strategies

New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.

By Sean Mitchell • 2 min read • Tue, 12th Dec 2023
Provenir & Trustfull team up for global risk decisioning enhancement
Customer Experience

Provenir & Trustfull team up for global risk decisioning enhancement

Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.

By Shannon Williams • 3 min read • Wed, 29th Nov 2023
Club Med enhances global operations with implementation of NICE CXone
Unified Communications

Club Med enhances global operations with implementation of NICE CXone

Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

By Imee Dequito • 3 min read • Wed, 15th Nov 2023
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Unified Communications

NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres

NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.

By Sean Mitchell • 2 min read • Thu, 2nd Nov 2023
Yahoo partners with LiveRamp to boost advertising reach and interoperability
Customer Experience

Yahoo partners with LiveRamp to boost advertising reach and interoperability

Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.

By Imee Dequito • 2 min read • Mon, 23rd Oct 2023
Imply appoints Pranav Parekh as Chief Customer Officer
Customer Experience

Imply appoints Pranav Parekh as Chief Customer Officer

Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.

By Sean Mitchell • 2 min read • Wed, 18th Oct 2023
Bazaarvoice acquires AI driven marketing platform Affable.ai
Customer Experience

Bazaarvoice acquires AI driven marketing platform Affable.ai

Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.

By Tom Raynel • 3 min read • Wed, 11th Oct 2023
Survey says 75% of retail leaders to boost post-purchase experience
Customer Experience

Survey says 75% of retail leaders to boost post-purchase experience

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

By Tom Raynel • 2 min read • Tue, 10th Oct 2023
Defining effective service level indicators and objectives
Data Analytics

Defining effective service level indicators and objectives

The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.

By Peter Marelas • 2 min read • Tue, 3rd Oct 2023
The power behind personalised customer journeys
Data Analytics

The power behind personalised customer journeys

Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.

By Imee Dequito • 5 min read • Mon, 4th Sep 2023
Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach
Customer Experience

Transforming Enterprise Experience: CSPs' Holistic Customer Journey Approach

The journey to enhancing the customer experience for CSPs is an intricate undertaking that requires careful attention at every touchpoint.

By Zoltan Losteiner • 5 min read • Mon, 28th Aug 2023
Verint introduces its enterprise experience management solution
Data Analytics

Verint introduces its enterprise experience management solution

Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023

Stories from Other Regions

Customer Journey stories

Indian banks embrace FICO Platform for business growth
Data Analytics

Indian banks embrace FICO Platform for business growth

Indian private-sector banks are adopting the FICO Platform to enhance growth and decision-making via AI capabilities.

By Tom Raynel • 3 min read • Mon, 11th Dec 2023
FICO launches advanced analytics platform for banking in India
Customer Experience

FICO launches advanced analytics platform for banking in India

Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.

By Tom Raynel • 3 min read • Wed, 6th Dec 2023
Medallia links with PwC UK to uplift customer experience across Britain
Customer Experience

Medallia links with PwC UK to uplift customer experience across Britain

Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

By Imee Dequito • 2 min read • Fri, 17th Nov 2023
Why open banking is leading the way in payment authorisation rates
Crypto

Why open banking is leading the way in payment authorisation rates

By incorporating open banking with a customer-centric approach, the payment landscape is rapidly transforming, forcing businesses to adapt or get left behind.

By Elena Bazhenova • 5 min read • Mon, 16th Oct 2023
Vudoo partners with UTS to develop an AI recommendation engine
Software-as-a-Service

Vudoo partners with UTS to develop an AI recommendation engine

The project aims to understand better how customers interact with videos and develop strategies to unlock the value of data in Google's BigQuery data warehouse.

By Gaurav Sharma • 3 min read • Wed, 13th Sep 2023
How unified observability transforms user experiences and business performance
DataCentre infrastructure

How unified observability transforms user experiences and business performance

Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.

By Nalin Agrawal • 4 min read • Mon, 4th Sep 2023