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Customer Journey Stories - Page 24

Global Stories

Customer Journey stories

Manhattan, Google, Zebra benchmark unified commerce retail
Public Cloud

Manhattan, Google, Zebra benchmark unified commerce retail

Analysis of real purchases and returns across digital and physical journeys finds unified commerce leaders outperform competitors by as much as 6X in revenues.

By Gaurav Sharma • 4 min read • Thu, 23rd Mar 2023
Video: 10 Minute IT Jams - An update from n3 Hub
Data Analytics

Video: 10 Minute IT Jams - An update from n3 Hub

Damian Williams, CTO at n3 Hub, joins us today to tell us more about the company and some of the issues its customers should know about.

By Zach Thompson • 5 min read • Mon, 13th Mar 2023
NICE named a leader in Quadrant Knowledge's 2022 CJA report
Unified Communications

NICE named a leader in Quadrant Knowledge's 2022 CJA report

NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.

By Gaurav Sharma • 3 min read • Wed, 22nd Feb 2023
Cyara Expands Executive Team to Drive Growth
Customer Experience

Cyara Expands Executive Team to Drive Growth

Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.

By Sean Mitchell • 2 min read • Thu, 16th Feb 2023
Genesys appoints Olivier Jouve as new Chief Product Officer
Unified Communications

Genesys appoints Olivier Jouve as new Chief Product Officer

Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.

By Zach Thompson • 2 min read • Fri, 9th Dec 2022
monday.com appoints Yoni Osherov as Chief Revenue Officer
Unified Communications

monday.com appoints Yoni Osherov as Chief Revenue Officer

monday.com appoints Yoni Osherov as their first ever Chief Revenue Officer to oversee customer journey, drive growth and enhance collaboration.

By Mitchell Hageman • 2 min read • Fri, 25th Nov 2022
Rocketship growth trajectory sees appointment at ExtraHop
Customer Experience

Rocketship growth trajectory sees appointment at ExtraHop

ExtraHop appoints Chris Scanlan as President and CCO to lead global sales and revenue strategy as the company looks to take the top spot for NDR.

By Mitchell Hageman • 2 min read • Fri, 18th Nov 2022
Antavo appoints Caleb Gamble as Sales Director APAC
Data Analytics

Antavo appoints Caleb Gamble as Sales Director APAC

Antavo expands to APAC, with Caleb Gamble leading growth. Exciting opportunities to add more value to customer experience through personalised interactions.

By Zach Thompson • 1 min read • Fri, 11th Nov 2022
Optimizely and Orchard partner to scale marketing experimentation
Customer Relationship Management

Optimizely and Orchard partner to scale marketing experimentation

Optimizely has announced a partnership with Orchard to help marketers and organisations scale experimentation through a mix of strategy and platform.

By Catherine Knowles • 3 min read • Tue, 13th Sep 2022
The proof is in the pudding: How to navigate to CX excellence
Customer Relationship Management

The proof is in the pudding: How to navigate to CX excellence

Investing in analytics and integrating technology strategically are key to improving the customer experience, says Freshwork's research.

By Tim Charlesworth • 4 min read • Mon, 22nd Aug 2022
Exclusive: How Accenture is changing the customer experience game
Customer Relationship Management

Exclusive: How Accenture is changing the customer experience game

Creating highly personalised real-world customer experiences using API, NFC, and spatial technology is taking traditional experiences to the next level.

By Zach Thompson • 5 min read • Fri, 19th Aug 2022
LastPass appoints Amy Appleyard as chief revenue officer
Customer Experience

LastPass appoints Amy Appleyard as chief revenue officer

Amy Appleyard, a cybersecurity sales veteran, has been appointed as LastPass' chief revenue officer to lead key revenue-related functions.

By Zach Thompson • 2 min read • Fri, 12th Aug 2022
Scope Australia selects NICE CXone platform to streamline operations
Customer Relationship Management

Scope Australia selects NICE CXone platform to streamline operations

One of Australia's largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.

By Mitchell Hageman • 3 min read • Fri, 12th Aug 2022
SC Ventures launches fintech startup for retail banking
Fintech

SC Ventures launches fintech startup for retail banking

SC Ventures has launched fintech startup Appro to simplify the retail banking user journey, reducing application process times from hours to minutes.

By Zach Thompson • 3 min read • Wed, 3rd Aug 2022
Cheetah Digital creates digital success for Starbucks
EduTech

Cheetah Digital creates digital success for Starbucks

Cheetah Digital has revealed new insights from its customer Starbucks, demonstrating the success of the company's relationship marketing platform.

By Zach Thompson • 3 min read • Mon, 20th Jun 2022

Stories from Other Regions

Customer Journey stories

Retailers must change how they manage customer experience or risk getting left on the shelf
Customer Experience

Retailers must change how they manage customer experience or risk getting left on the shelf

Online retail isn't just about marketing products effectively. Customer experience is just as crucial to success.

By Kam Zulawski • 5 min read • Thu, 2nd Mar 2023
Calabrio appoints Jim Davies as Chief Experience Officer
Customer Experience

Calabrio appoints Jim Davies as Chief Experience Officer

Former Gartner analyst Jim Davies becomes Calabrio's Chief Experience Officer, prioritizing customer-first contact center strategies and VoC insights.

By Zach Thompson • 2 min read • Fri, 11th Nov 2022
Tangerine Telecom appoints Joel Gibson as brand's first ambassador
Customer Experience

Tangerine Telecom appoints Joel Gibson as brand's first ambassador

Money-saving expert Joel Gibson becomes Tangerines first ambassador offering tips and hosting Squeeze Test videos for customers. #savemoney #NBN.

By Zach Thompson • 1 min read • Fri, 26th Aug 2022