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Customer Journey Stories - Page 21

Global Stories

Customer Journey stories

How strategic customer experience technology implementation drives digital transformation success
Unified Communications

How strategic customer experience technology implementation drives digital transformation success

Strategically implemented customer experience tech is revolutionising digital transformation in Australia and New Zealand, driving efficiency and growth.

By Anthony Brown • 5 min read • Fri, 4th Oct 2024
Certinia unveils Customer Success Cloud for seamless integration
Unified Communications

Certinia unveils Customer Success Cloud for seamless integration

Certinia has launched its Customer Success Cloud, integrating seamlessly with its existing Professional Services Cloud to enhance collaboration across departments.

By Shannon Williams • 4 min read • Fri, 6th Sep 2024
Survey shows gaps in business' efforts to enhance CX
Customer Relationship Management

Survey shows gaps in business' efforts to enhance CX

Survey reveals that while 94% of firms value customer experience, only 38% are effective in achieving it, highlighting gaps in collaboration and technology.

By Shannon Williams • 3 min read • Wed, 7th Aug 2024
How to optimize your brand's eCommerce site around key online shopping days
Data Analytics

How to optimize your brand's eCommerce site around key online shopping days

Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.

By Piotr Korzeniowski • 6 min read • Wed, 17th Jul 2024
Chris Shayan appointed head of AI at Backbase to lead vision
Digital Transformation

Chris Shayan appointed head of AI at Backbase to lead vision

Backbase appoints Chris Shayan as Head of AI to drive innovation in its Engagement Banking Platform, marking a significant step in rearchitecting banking around the customer.

By Imee Dequito • 3 min read • Wed, 26th Jun 2024
Medallia named strong performer in Forrester Wave report
Customer Experience

Medallia named strong performer in Forrester Wave report

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

By Shannon Williams • 2 min read • Tue, 25th Jun 2024
Zoho unveils capabilities to boost customer operations
Customer Relationship Management

Zoho unveils capabilities to boost customer operations

Zoho has launched CRM for Everyone, revolutionising customer experience with team collaboration, extended capabilities, and user-friendly updates.

By Melania Watson • 3 min read • Fri, 7th Jun 2024
How AI will impact customer loyalty programs
Customer Experience

How AI will impact customer loyalty programs

Generative AI promises to revolutionise customer loyalty programs through hyper-personalisation and predictive modelling, say experts from Accor, The Warehouse Group, and Eagle Eye.

By Staff Writer • 5 min read • Tue, 28th May 2024
AI seen as key to tackling customer churn in Australian firms
Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
Harnessing Ververica Cloud for eCommerce success
Customer Experience

Harnessing Ververica Cloud for eCommerce success

Ververica Cloud uses real-time analytic capabilities powered by their VERA technology to revolutionise eCommerce and optimise user experience.

By Abdul Rehman Zafar • 3 min read • Thu, 2nd May 2024

Stories from Other Regions

Customer Journey stories

Three phases in the evolving Australian business conversation about resilience
Ransomware

Three phases in the evolving Australian business conversation about resilience

Many Australian organisations can mark down 2024 as the year that IT resilience was elevated from a technology to a whole-of-business and whole-of-customer-journey conversation.

By Ashley Diffey • 5 min read • Fri, 11th Oct 2024
Swoon expands IDHL contract to boost digital performance
Customer Experience

Swoon expands IDHL contract to boost digital performance

Swoon expands contract with IDHL to boost digital performance, adding Paid Media, Technical SEO, and Digital PR to their successful partnership.

By Catherine Knowles • 3 min read • Thu, 3rd Oct 2024
Griffin opens platform, invites fintechs to test banking services
Customer Experience

Griffin opens platform, invites fintechs to test banking services

Griffin, a UK bank for fintech firms, exits early access phase with its platform now generally available, aiming to transform finance integration.

By Catherine Knowles • 3 min read • Wed, 11th Sep 2024
Masters247 partners with SHOPLINE for digital transformation
Digital Transformation

Masters247 partners with SHOPLINE for digital transformation

Masters247 partners with SHOPLINE to overhaul its digital systems, aiming to expand international markets and boost B2B commerce efficiency.

By Kaleah Salmon • 3 min read • Tue, 10th Sep 2024
MyState Bank modernises digital banking with Backbase platform
Crypto

MyState Bank modernises digital banking with Backbase platform

MyState Bank launches a new digital banking platform, developed by Backbase, enhancing personal finance management and security features, to fuel growth.

By Melania Watson • 3 min read • Mon, 26th Aug 2024
Grant O'Hara appointed Head of Commercial Development at One Nexus
Customer Experience

Grant O'Hara appointed Head of Commercial Development at One Nexus

One Nexus has appointed Grant O'Hara as Head of Commercial Development, harnessing his 40 years' automotive expertise to enhance its market profile.

By Imee Dequito • 3 min read • Thu, 25th Jul 2024
Pax8 appoints Nick Heddy as President & Chief Commerce Officer
Customer Experience

Pax8 appoints Nick Heddy as President & Chief Commerce Officer

Pax8 has promoted Nick Heddy to President and Chief Commerce Officer, harnessing his extensive experience to drive future growth and innovation in the cloud commerce marketplace.

By Imee Dequito • 3 min read • Wed, 5th Jun 2024
HubSpot launches transformative Commerce, Content & Service Hubs in the UK
Customer Experience

HubSpot launches transformative Commerce, Content & Service Hubs in the UK

HubSpot brings its transformative Commerce, Content and Service Hubs to the UK, helping businesses streamline operations and capitalise on artificial intelligence (AI) opportunities amid rapid innovation.

By Catherine Knowles • 3 min read • Fri, 3rd May 2024