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Customer Journey Stories - Page 20

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Customer Journey stories

Extreme Networks appoints Anisha Vaswani as new CICO
Software-as-a-Service

Extreme Networks appoints Anisha Vaswani as new CICO

Extreme Networks has appointed Anisha Vaswani as its inaugural Chief Information and Customer Officer, aimed at aligning IT strategy with business growth.

By Melvin Hipolito • 2 min read • Thu, 13th Mar 2025
How GenAI is breaking down silos to reshape businesses
Customer Relationship Management

How GenAI is breaking down silos to reshape businesses

GenAI is revolutionising businesses by dismantling data silos, enabling seamless integration and boosting efficiency across diverse operational systems.

By Greg Gant • 4 min read • Wed, 26th Feb 2025
Petbarn introduces 'PetAds' media network for pet lovers
Customer Experience

Petbarn introduces 'PetAds' media network for pet lovers

Petbarn has launched 'PetAds', a dynamic retail media network aimed at Australia's 2.9 million pet owners, enhancing brand engagement through targeted campaigns.

By Sean Mitchell • 3 min read • Thu, 20th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
BillingPlatform named leader in Forrester's Q1 2025 report
Digital Transformation

BillingPlatform named leader in Forrester's Q1 2025 report

BillingPlatform has been named a Leader in Forrester's Q1 2025 report for Recurring Billing Solutions, scoring 5 out of 5 in 16 criteria.

By Imee Dequito • 3 min read • Tue, 4th Feb 2025
Remote goods fraud to rise, eCommerce losses to hit $10B
Biometrics

Remote goods fraud to rise, eCommerce losses to hit $10B

A study by Juniper Research predicts a global 18% rise in remote physical goods fraud by 2025, with losses reaching USD $10 billion, driven by advanced tactics.

By Melania Watson • 2 min read • Fri, 31st Jan 2025
Sinch predicts AI & human synergy in customer service 2025
Customer Experience

Sinch predicts AI & human synergy in customer service 2025

Sinch predicts a transformation in digital customer communications by 2025, emphasising AI's role alongside human agents in enhancing engagement.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Bureau raises USD $30m Series B amid soaring fraud costs
Gaming

Bureau raises USD $30m Series B amid soaring fraud costs

Bureau has raised USD $30 million in a Series B funding round, aiming to tackle the global fraud crisis, which costs USD $486 billion each year.

By Sean Mitchell • 3 min read • Thu, 19th Dec 2024
Umbraco predicts key CMS trends for 2025 including AI focus
Data Analytics

Umbraco predicts key CMS trends for 2025 including AI focus

Umbraco forecasts that AI, personalisation, and security will shape CMS platforms in 2025, emphasising reduced carbon footprints and enhanced user experiences.

By Kaleah Salmon • 3 min read • Tue, 17th Dec 2024
8x8 sees 60% growth in new product sales for FY25 Q2
Unified Communications

8x8 sees 60% growth in new product sales for FY25 Q2

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024
HiTRUST focuses on balancing security with user experience
Customer Experience

HiTRUST focuses on balancing security with user experience

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024
United Cellars wins at Asia eCommerce Awards 2024 for innovative CX
Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Pega unveils new tools to aid legacy system modernisation
Digital Transformation

Pega unveils new tools to aid legacy system modernisation

Pegasystems has unveiled enhancements to its Pega GenAI Blueprint, aiming to expedite legacy systems' modernization and alleviate technical debt.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
8x8 unveils AI-driven enhancements to cloud platform
Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024
Winning customer loyalty is a marathon, not a sprint
Digital Transformation

Winning customer loyalty is a marathon, not a sprint

As the race for customer loyalty intensifies, Australian and New Zealand banks must modernise rapidly to meet soaring digital expectations.

By Jeremy Thomas • 4 min read • Fri, 1st Nov 2024

Stories from Other Regions

Customer Journey stories

UK consumers feel undervalued by their favourite brands
Customer Relationship Management

UK consumers feel undervalued by their favourite brands

A SAP Emarsys study reveals that 83% of UK consumers feel undervalued by their preferred brands, signalling a troubling disconnect in brand loyalty.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
Business Systems & Teneo.ai unveil AI voice automation
Unified Communications

Business Systems & Teneo.ai unveil AI voice automation

Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.

By Shannon Williams • 3 min read • Fri, 8th Nov 2024
UK study reveals eCommerce checkout inefficiencies
Customer Experience

UK study reveals eCommerce checkout inefficiencies

A UK study by Ecommpay and IMRG shows eCommerce checkout inefficiencies are hindering conversions, revealing an average conversion rate of just 58%.

By Catherine Knowles • 3 min read • Tue, 5th Nov 2024