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Customer Satisfaction Stories - Page 6

Global Stories

Customer Satisfaction stories

Veeam appoints new leaders to drive data resilience push
Storage

Veeam appoints new leaders to drive data resilience push

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Dynatrace wins top observability & cloud security nods
DevOps

Dynatrace wins top observability & cloud security nods

Dynatrace wins dual accolades as Gartner customers' choice and ISG Leader for observability and cloud-native security in 2025 reports.

By Melania Watson • 4 min read • Tue, 27th Jan 2026
8x8 extends Secure Pay for global digital payments
Unified Communications

8x8 extends Secure Pay for global digital payments

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Grundfos unveils smart pump controller for bore water
Internet of Things

Grundfos unveils smart pump controller for bore water

Grundfos has launched a smart CU 302 pump controller in Australia, adding wireless monitoring to stabilise bore water pressure in homes.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 23rd Jan 2026
Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV
Digital Transformation

Scurri hits 180m shipments & EUR €19.2bn eCommerce GMV

Scurri processes 180m shipments in 2025 as eCommerce GMV hits EUR €19.2bn and its platform annualises at over 200m parcels into 2026.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Hyper-automation is here: how Australian subscription brands stay ahead
Software-as-a-Service

Hyper-automation is here: how Australian subscription brands stay ahead

Australian subscription brands are turning to hyper-automation to replace clunky billing, scale complex pricing and stay ahead of rivals.

By Tarik Faouzi • 4 min read • Thu, 22nd Jan 2026
Assured Data Protection expands Tony Giannini's remit
Data Protection

Assured Data Protection expands Tony Giannini's remit

Assured Data Protection widens Tony Giannini's role to unite global innovation with Americas channel strategy for MSP-focused growth.

By Sofiah Nichole Salivio • 4 min read • Thu, 22nd Jan 2026
eDesk appoints Gareth Cummings as CEO to drive AI push
Software-as-a-Service

eDesk appoints Gareth Cummings as CEO to drive AI push

eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an 'AI-first' expansion drive across EMEA and North America.

By Sofiah Nichole Salivio • 4 min read • Tue, 20th Jan 2026
Aeris honoured for global IoT eSIM connectivity leadership
Manufacturing

Aeris honoured for global IoT eSIM connectivity leadership

Aeris wins Frost & Sullivan global award for IoT eSIM leadership, managing 100m connections across 190 countries with 600 carrier partners.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026
Manhattan unveils AI agents across Manhattan Active suite
Unified Communications

Manhattan unveils AI agents across Manhattan Active suite

Manhattan rolls out embedded AI agents across its Active suite, promising real-time automation and custom agent creation for retailers.

By Sean Mitchell • 4 min read • Fri, 16th Jan 2026
Nasuni names new CTO & CFO to drive AI data growth
Software-as-a-Service

Nasuni names new CTO & CFO to drive AI data growth

Nasuni appoints Jerry Carter as CTO and Ross Grainger as CFO, strengthening leadership to scale unstructured data and AI-focused growth.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 15th Jan 2026

Stories from Other Regions

Customer Satisfaction stories

Tech & culture woes plague UK MSPs after M&A deals
Customer Relationship Management

Tech & culture woes plague UK MSPs after M&A deals

UK MSPs say post-merger tech and culture clashes are pushing up costs, delaying EBITDA gains and risking client disruption, POPX warns.

By Shannon Williams • 4 min read • Wed, 28th Jan 2026
Keyloop to buy Motortech.ai to boost dealer AI tools
Unified Communications

Keyloop to buy Motortech.ai to boost dealer AI tools

Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
Finance teams - it's time to step away from the spreadsheets
Digital Transformation

Finance teams - it's time to step away from the spreadsheets

Finance teams clinging to spreadsheets risk cash flow chaos, poor forecasting and lost talent as automated AR tools rapidly raise the bar.

By Brian Gaynor • 5 min read • Fri, 23rd Jan 2026
UK retailers target delivery fixes to lift loyalty
Customer Experience

UK retailers target delivery fixes to lift loyalty

UK retailers are racing to fix parcel delivery failures as squeezed shoppers demand smoother service and loyalty becomes harder to win.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Microlise expands UK food fleet with trio of deals
Customer Experience

Microlise expands UK food fleet with trio of deals

Microlise signs Dayla Drinks, Wright's Flour and Igloo Thermo Logistics to boost visibility and efficiency in UK food transport fleets.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Bizcap Canada relaunch brings new portal & pricing
Data Analytics

Bizcap Canada relaunch brings new portal & pricing

Bizcap Canada relaunches under global Bizcap brand with new broker portal, revamped pricing and faster finance approvals for SMEs.

By Mark Tarre • 3 min read • Mon, 19th Jan 2026
LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026