Customer Satisfaction stories
Hyland has been named IDC's 2025 Customer Experience Award winner for content and experience management, topping global satisfaction scores.
Cloudbeds wins top Hotel Management Software at the 2026 HotelTechAwards, plus finalist spots, culture ranking and hotelier-choice honours.
To turn digital accessibility talk into action, organisations must embed inclusive design, AI and governance across the product lifecycle.
Clean B2B data boosts marketing, sales and compliance; profiling, validating and standardising records cuts waste and sharpens decisions.
Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.
Kentico's Xperience platform lands G2 Leader status and top reviews after a year of feature gains and over 100 new digital projects.
Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.
Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.
Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.
Recast Software lands 12 G2 Winter 2026 badges, underscoring strong customer-led momentum for its Microsoft-focused endpoint tools.
Bad data is quietly wrecking Asia's eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.
SMBs battling holiday shipping chaos can turn freight into a strategic edge with smarter tech, clearer pricing and centralised partners.
Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.
Partners Life has appointed experienced insurance leader Debbie Eyre as chief operating officer, with her role to begin in February 2026.
Wakam UK promotes Philip Ward to Group CFO as its UK portfolio hits GBP £400 million, backed by a 197% solvency ratio and strong partner scores.
Willow and BNP Paribas Real Estate link AI with digital twins to turn European buildings into conversational, data-driven assets.
CitySprint extends its same-day delivery partnership with Wickes to 2027, adding tighter time slots and new safe-place options for drop-offs.
Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.
Automation, on-device AI and smarter device management are set to transform Canada's frontline industries and redefine digital operations by 2026.
ClickMechanic named Growing Business of the Year after 40%+ annual growth and directing over GBP £100 million to UK independent mechanics.