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Customer Satisfaction Stories - Page 4

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Customer Satisfaction stories

Gamma urges diagnosis-led rethink of customer experience
EduTech

Gamma urges diagnosis-led rethink of customer experience

Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
Whatfix boosts Mirror with AI roleplay training tools
Unified Communications

Whatfix boosts Mirror with AI roleplay training tools

Whatfix adds AI roleplay training to its Mirror simulator, promising faster readiness and fuelling a surge to USD $3 million in recurring revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026
Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
This International Women's Day, lean on proof (of skill, of impact and of potential)
Unified Communications

This International Women's Day, lean on proof (of skill, of impact and of potential)

This International Women's Day, experts urge proof of skills through hands-on practice to close confidence gaps and drive real career growth.

By Sarah Noe-Danzl • 5 min read • Fri, 6th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Infovista unveils VistaOne to unify network & CX data
Network Infrastructure

Infovista unveils VistaOne to unify network & CX data

Infovista launches VistaOne platform to fuse network and customer experience data, using agentic AI to speed decisions and cut operating costs.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
OutSystems Elevate revamps global partner rewards model
Digital Transformation

OutSystems Elevate revamps global partner rewards model

OutSystems launches Elevate partner programme, tying rewards to AI skills, customer outcomes and market impact via a new Earned Level model.

By Kaleah Salmon • 3 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
OutSystems unveils Elevate partner scheme for AI era
Digital Transformation

OutSystems unveils Elevate partner scheme for AI era

OutSystems debuts Elevate partner scheme, tying rewards to AI credentials, delivery outcomes and customer satisfaction metrics.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Feb 2026
TMF boosts margins by GBP £32m with Enate platform
Digital Transformation

TMF boosts margins by GBP £32m with Enate platform

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

By Karen Joy Bacudo • 3 min read • Wed, 25th Feb 2026
Lamipak taps Blue Yonder for global supply chain view
Unified Communications

Lamipak taps Blue Yonder for global supply chain view

Lamipak is deploying Blue Yonder's network and command centre to unify its global supply chain, boosting visibility and resilience.

By Sean Mitchell • 4 min read • Wed, 25th Feb 2026

Stories from Other Regions

Customer Satisfaction stories

AI CX ambitions outpace readiness for Australian firms
Customer Relationship Management

AI CX ambitions outpace readiness for Australian firms

Australian firms boost AI spending for customer experience, but skills, data gaps and staff concerns show ambitions outpacing readiness.

By Mark Tarre • 4 min read • Thu, 12th Mar 2026
Stable call centre KPIs mask growing customer anger
Unified Communications

Stable call centre KPIs mask growing customer anger

UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.

By Shannon Williams • 4 min read • Wed, 11th Mar 2026
HIVED rolls out unified electric delivery for UK SMEs
Software-as-a-Service

HIVED rolls out unified electric delivery for UK SMEs

HIVED launches HIVED One, a unified all-electric parcel service aimed at simplifying nationwide deliveries for UK eCommerce SMEs.

By Mark Tarre • 3 min read • Fri, 6th Mar 2026
Poor website search drives Australian shoppers away
DevOps

Poor website search drives Australian shoppers away

Australian shoppers are deserting online retailers over clunky site search, with many paying more elsewhere for AI‑style, natural language results.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Mar 2026
CorPlan attains IBM Platinum status for Planning Analytics
Software-as-a-Service

CorPlan attains IBM Platinum status for Planning Analytics

New Zealand consultancy CorPlan has attained IBM's top-tier Platinum Partner status for Planning Analytics data and AI solutions delivery.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
Sharp New Zealand buys Securecom to boost IT services
Firewalls

Sharp New Zealand buys Securecom to boost IT services

Sharp New Zealand buys managed IT specialist Securecom, signalling a pivot from print hardware to broader cyber security and cloud services.

By Sean Mitchell • 4 min read • Wed, 4th Mar 2026
ConvoZen unveils India-first multilingual AI voice stack
Unified Communications

ConvoZen unveils India-first multilingual AI voice stack

ConvoZen launches a unified multilingual AI voice stack for India, debuting Akshara and Ragini speech models tuned to real call-centre audio.

By Catherine Knowles • 5 min read • Fri, 27th Feb 2026