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Customer Satisfaction Stories - Page 3

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Customer Satisfaction stories

Australia & New Zealand outpace peers on resilience
Disaster Recovery

Australia & New Zealand outpace peers on resilience

Businesses in Australia and New Zealand are more likely to see outages hit revenue, with 52% reporting direct top-line damage.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026
The evolving role of the CSO: From technical guardian to business strategist
Firewalls

The evolving role of the CSO: From technical guardian to business strategist

Security leaders are now expected to show how their decisions speed deals, support revenue and shape strategy, not just stop breaches.

By Bill O’Connell • 5 min read • Tue, 31st Mar 2026
CTERA named strong performer in Gartner cloud storage
Storage

CTERA named strong performer in Gartner cloud storage

Customer reviews have lifted the New York data management firm’s profile as enterprises demand tools that span on-premises systems and cloud services.

By Sean Mitchell • 3 min read • Sat, 28th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
WorkFusion's Tara wins AML award for sanctions screening
Crypto

WorkFusion's Tara wins AML award for sanctions screening

WorkFusion's AI agent Tara has been named AML Solution of the Year by FinTech Breakthrough for streamlining sanctions screening workloads.

By Karen Joy Bacudo • 4 min read • Sat, 21st Mar 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
OutSystems named G2 Leader for AI agent builders in 2026
DevOps

OutSystems named G2 Leader for AI agent builders in 2026

OutSystems named a Leader in G2's Spring 2026 AI Agent Builders Grid, after earning top scores for ease of admin, trust and governance.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
OutSystems named G2 Leader for enterprise AI agents
Data Protection

OutSystems named G2 Leader for enterprise AI agents

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
From complexity to clarity: Why eCommerce needs clean customer data
Data Protection

From complexity to clarity: Why eCommerce needs clean customer data

In eCommerce, clean verified customer address data is now essential to cut costs, stop fraud and keep shoppers loyal worldwide.

By Greg Brown • 4 min read • Tue, 17th Mar 2026

Stories from Other Regions

Customer Satisfaction stories

UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
AI & invoicing friction shape B2B buying in Europe
Digital Transformation

AI & invoicing friction shape B2B buying in Europe

European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.

By Shannon Williams • 4 min read • Wed, 25th Mar 2026
Changi Airport boosts search with OpenSearch overhaul
Digital Transformation

Changi Airport boosts search with OpenSearch overhaul

Changi Airport revamps digital search with OpenSearch, slashing zero-result queries and unifying travel, service and retail discovery.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
PushON appoints Emma Gunn & Emily Harris amid growth
Digital Transformation

PushON appoints Emma Gunn & Emily Harris amid growth

Ecommerce agency PushON hires Emma Gunn and Emily Harris to bolster its growing Manchester team after reporting 40% annual growth.

By Sofiah Nichole Salivio • 3 min read • Tue, 24th Mar 2026
P&N Group unifies bank service with Genesys, Salesforce
Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
SoFi tops JD Power study for DIY investor satisfaction
Fintech

SoFi tops JD Power study for DIY investor satisfaction

SoFi tops JD Power's 2026 US DIY Investor Satisfaction Study, beating rival digital brokerages on app experience, value and product range.

By Karen Joy Bacudo • 3 min read • Fri, 20th Mar 2026
Singaporeans want phone support as firms push digital
Unified Communications

Singaporeans want phone support as firms push digital

Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.

By Kaleah Salmon • 5 min read • Wed, 18th Mar 2026