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Customer Satisfaction Stories - Page 16

Global Stories

Customer Satisfaction stories

AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
Skillsoft & Salesforce launch AI learning for support teams
Customer Experience

Skillsoft & Salesforce launch AI learning for support teams

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

By Catherine Knowles • 3 min read • Thu, 12th Jun 2025
AI boosts customer service happiness as global wellbeing falls
Unified Communications

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
Travelopedia boosts global growth with new Ecommpay platform
Fintech

Travelopedia boosts global growth with new Ecommpay platform

Travelopedia partners with Ecommpay to enhance global growth through faster, flexible payment solutions, boosting sales and customer satisfaction worldwide.

By Jed Nykolle Harme • 3 min read • Wed, 4th Jun 2025
Agentic AI must enhance human connections, Qualtrics chief urges
Customer Relationship Management

Agentic AI must enhance human connections, Qualtrics chief urges

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

By Melania Watson • 5 min read • Thu, 29th May 2025
Seventy-four percent of asset tracking projects deliver ROI
Digital Transformation

Seventy-four percent of asset tracking projects deliver ROI

Research reveals 74% of asset tracking projects deliver expected ROI, with vendor support and system integration key for user satisfaction in various sectors.

By Jed Nykolle Harme • 3 min read • Thu, 29th May 2025
Keep them coming back: How to reduce SaaS churn rates
Software-as-a-Service

Keep them coming back: How to reduce SaaS churn rates

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

By Darek Tasak • 6 min read • Wed, 28th May 2025
Smart billing app delivers up to USD $4 million in savings
Utilities

Smart billing app delivers up to USD $4 million in savings

The Celonis Utilities Smart Billing app helps utilities save up to USD $4 million by optimising billing cycles, reducing errors, and boosting cash flow efficiency.

By Sean Mitchell • 4 min read • Mon, 26th May 2025
Does anyone know what a CDP is anymore?
Customer Relationship Management

Does anyone know what a CDP is anymore?

CDPs, once confused with CRMs, now power data-driven customer experiences across enterprises, adapting to AI, privacy, and complex tech ecosystems.

By Steven Schuler • 5 min read • Mon, 26th May 2025
BillingPlatform Named Leader in Agile Billing by MGI
Customer Experience

BillingPlatform Named Leader in Agile Billing by MGI

BillingPlatform tops MGI Research's Agile Billing report, rated highest among 50 vendors for its enterprise-grade, agile billing solutions.

By Jed Nykolle Harme • 3 min read • Fri, 23rd May 2025

Stories from Other Regions

Customer Satisfaction stories

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025
Snowdon Timber boosts efficiency with Linnworks automation upgrade
Digital Transformation

Snowdon Timber boosts efficiency with Linnworks automation upgrade

Snowdon Timber has boosted efficiency by automating ecommerce with Linnworks, processing over 200 daily orders while cutting operational costs.

By Kaleah Salmon • 3 min read • Thu, 12th Jun 2025
RingCentral debuts customer journey analytics for Australian users
Unified Communications

RingCentral debuts customer journey analytics for Australian users

RingCentral has launched Customer Journey Analytics for Australian users of its RingCX platform, enhancing visibility across unified communications and contact centres.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
BeyondTrust honours 2024 Australian partners for excellence & growth
Digital Transformation

BeyondTrust honours 2024 Australian partners for excellence & growth

BeyondTrust has honoured its 2024 Australian partners, with CyberCX named Partner of the Year and 3Columns awarded Growth Partner of the Year.

By Melania Watson • 3 min read • Tue, 10th Jun 2025
Half of UK online shoppers shun retailers with slow refunds
Supply Chain

Half of UK online shoppers shun retailers with slow refunds

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

By Shannon Williams • 4 min read • Fri, 30th May 2025
MTF receives high commendation for trust in car loan awards
Customer service

MTF receives high commendation for trust in car loan awards

MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.

By Kaleah Salmon • 2 min read • Fri, 30th May 2025
Customer Science upgrades CX Integrator with AI & automation
Data Analytics

Customer Science upgrades CX Integrator with AI & automation

Customer Science upgrades its CX Integrator with AI and automation, offering Aussie businesses a cost-effective, tailored approach to improving customer experience.

By Melania Watson • 3 min read • Mon, 26th May 2025