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Customer Satisfaction Stories - Page 13

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Customer Satisfaction stories

Pure Storage named Leader in 2025 Gartner Magic Quadrant again
Storage

Pure Storage named Leader in 2025 Gartner Magic Quadrant again

Pure Storage has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms for the twelfth year running.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025
How AI sentiment reveals what customers think before they say it
Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025
Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025
Data Analytics

Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025
Thoma Bravo buys Verint for USD $2 billion in major CX platform push
Data Analytics

Thoma Bravo buys Verint for USD $2 billion in major CX platform push

Thoma Bravo to acquire Verint for USD $2 billion, merging it with Calabrio to create a leading AI-driven customer experience platform.

By Kaleah Salmon • 4 min read • Tue, 26th Aug 2025
Report finds consumers favour human touch over AI in service
Data Analytics

Report finds consumers favour human touch over AI in service

A Verizon report reveals consumers prefer human-led service over AI, with 88% satisfied by humans versus 60% by AI-driven customer interactions.

By Melania Watson • 3 min read • Thu, 14th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025

Stories from Other Regions

Customer Satisfaction stories

Spreetail unveils Promise Pro to speed up large item deliveries
Customer Experience

Spreetail unveils Promise Pro to speed up large item deliveries

Spreetail launches Promise Pro, using smart routing to speed up large item deliveries with real-time updates and swift shipping promises across platforms.

By Catherine Knowles • 3 min read • Fri, 12th Sep 2025
Virgin Atlantic sees 11% rise in online check-in at Heathrow
Smart Cities

Virgin Atlantic sees 11% rise in online check-in at Heathrow

Virgin Atlantic's partnership with Infobip has boosted online check-in at Heathrow by 11% using automated WhatsApp messaging to streamline passenger experience.

By Kaleah Salmon • 3 min read • Mon, 8th Sep 2025
AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025
Swoop reports record revenue & cash flow as growth accelerates
Network Infrastructure

Swoop reports record revenue & cash flow as growth accelerates

Swoop's FY25 revenue jumped 20% to AUD $106.5m with 64% higher cash flow, boosted by automation and major fibre network deals in Melbourne.

By Jed Nykolle Harme • 4 min read • Sat, 30th Aug 2025
STAGE boosts customer support with SquadStack.ai's multilingual AI
Customer Experience

STAGE boosts customer support with SquadStack.ai's multilingual AI

STAGE has enhanced its customer support with SquadStack.ai's multilingual AI, cutting costs by 70% and boosting satisfaction to 86% in six weeks.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025
Australians prioritise privacy & AI personalisation in online shopping
Data Protection

Australians prioritise privacy & AI personalisation in online shopping

New research reveals Australians prioritise data privacy and AI personalisation in online shopping, seeking better service and seamless digital experiences.

By Melvin Hipolito • 3 min read • Tue, 26th Aug 2025
Why 'ship-from-store' is the 'path to profit' for Australian retailers
Digital Transformation

Why 'ship-from-store' is the 'path to profit' for Australian retailers

Australian retailers are adopting ship-from-store to cut costs, speed up delivery and boost profits amid rising costs and fierce competition from global giants.

By Jamie Cairns • 7 min read • Mon, 25th Aug 2025
Seventy-two percent of New Zealanders say brands break promises
Customer Experience

Seventy-two percent of New Zealanders say brands break promises

A new study reveals 72% of New Zealanders believe brands fail to keep promises, with media firms seen as the worst offenders and financial services ranked best.

By Kaleah Salmon • 3 min read • Wed, 20th Aug 2025
Synology receives 4.7 rating in 2025 Gartner customer report
Storage

Synology receives 4.7 rating in 2025 Gartner customer report

Synology earned a 4.7 out of 5 rating in Gartner's 2025 Voice of the Customer report, reflecting strong user satisfaction in primary storage platforms.

By Melvin Hipolito • 2 min read • Tue, 19th Aug 2025
Prommt, Payit teams up to boost open banking payments in UK
Fintech

Prommt, Payit teams up to boost open banking payments in UK

Prommt partners with Payit by NatWest to enhance open banking payments, offering UK businesses instant, secure transactions and improved customer experience.

By Jed Nykolle Harme • 3 min read • Fri, 15th Aug 2025
Fluent Commerce partners with Intelo.ai to enhance AI logistics
Marketing Technologies

Fluent Commerce partners with Intelo.ai to enhance AI logistics

Fluent Commerce partners with Intelo.ai to integrate AI agents into its order system, boosting efficiency and cutting costs amid rising US tariffs.

By Catherine Knowles • 4 min read • Fri, 15th Aug 2025
Aussies fed up with customer service bots, survey finds
Customer Experience

Aussies fed up with customer service bots, survey finds

More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.

By Jed Nykolle Harme • 4 min read • Thu, 14th Aug 2025