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Customer Satisfaction Stories - Page 10

Global Stories

Customer Satisfaction stories

Digital accessibility drives customer satisfaction & revenue gains
Artificial Intelligence

Digital accessibility drives customer satisfaction & revenue gains

New research reveals 75% of firms see revenue growth from digital accessibility, linking it to improved user experience, customer satisfaction and brand reputation.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Amplitude unveils AI tool to turn feedback into clear insights
Data Analytics

Amplitude unveils AI tool to turn feedback into clear insights

Amplitude launches AI Feedback, a tool that uses AI to turn scattered customer feedback into clear, actionable insights across multiple channels.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Retailers face peak season losses as supply chain woes persist
Supply Chain

Retailers face peak season losses as supply chain woes persist

Supply chain disruptions persist as 91% of retailers face revenue losses during peak season, with 84% reporting increased delivery complaints, says DP World study.

By Sean Mitchell • 4 min read • Mon, 17th Nov 2025
Infios earns top customer praise for warehouse management again
Customer Experience

Infios earns top customer praise for warehouse management again

Infios has earned the Customers' Choice for Warehouse Management Systems in 2025 from Gartner Peer Insights, praised by major Australian retailers for its technology.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Safe Software passes USD $100M revenue as growth accelerates
Virtualisation

Safe Software passes USD $100M revenue as growth accelerates

Safe Software has surpassed USD $100M in annual revenue, growing nearly 20% amid global expansion and new AI-driven product updates.

By Sean Mitchell • 3 min read • Sat, 15th Nov 2025
Survey: Digital accessibility drives growth, revenue & innovation
Artificial Intelligence

Survey: Digital accessibility drives growth, revenue & innovation

New research reveals digital accessibility boosts growth, revenue and innovation, with 75% of firms reporting increased revenue from accessibility programmes.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
Boomi recognises APAC innovation with awards for digital impact
Customer Relationship Management

Boomi recognises APAC innovation with awards for digital impact

Boomi honoured four APAC organisations for digital innovation, spotlighting advances in integration, payments, pet data, and banking automation in 2025.

By Melvin Hipolito • 3 min read • Fri, 14th Nov 2025
Fusion5 named global finalist for 2025 Dynamics 365 Service award
Unified Communications

Fusion5 named global finalist for 2025 Dynamics 365 Service award

Fusion5 is a global finalist for the 2025 Microsoft Dynamics 365 Service Partner of the Year Award, recognised for rapid AI-driven customer service solutions.

By Sean Mitchell • 3 min read • Thu, 13th Nov 2025
McKinsey report shows AI interest but slow scaling
Risk & Compliance

McKinsey report shows AI interest but slow scaling

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.

By Sean Mitchell • 5 min read • Wed, 12th Nov 2025

Stories from Other Regions

Customer Satisfaction stories

Australian firms to boost software spend despite low satisfaction
Digital Transformation

Australian firms to boost software spend despite low satisfaction

Despite only 30% of Australian firms satisfied with software purchases, 81% plan to boost spending by up to 15% next year to drive business growth.

By Sean Mitchell • 3 min read • Tue, 18th Nov 2025
Karmo expands debt facility to AUD $150m as revenue soars 35%
Customer Experience

Karmo expands debt facility to AUD $150m as revenue soars 35%

Karmo boosts its debt facility to AUD $150m as revenue jumps 35%, aiming to add 5,000 vehicles to its already largest Australian car subscription fleet.

By Melvin Hipolito • 3 min read • Mon, 17th Nov 2025
Customer Science posts 53% growth & wins Fast 100 accolade again
Unified Communications

Customer Science posts 53% growth & wins Fast 100 accolade again

Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025
Modern 42 wins top BeyondTrust partner status for security work
Privileged Access Management

Modern 42 wins top BeyondTrust partner status for security work

Modern 42 is the first Australian firm to gain BeyondTrust's Advanced Implementation Partner status for excellence in identity and privileged access management solutions.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025
Australian Motoring Services slashes response times with Boomi
Customer Relationship Management

Australian Motoring Services slashes response times with Boomi

Australian Motoring Services halved call and dispatch times by integrating 11 systems via Boomi, boosting efficiency and customer satisfaction nationwide.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
UK retailers struggle to deliver on digital personalisation promise
Digital Transformation

UK retailers struggle to deliver on digital personalisation promise

Most UK retailers, despite heavy AI investment, still deliver only basic personalisation, frustrating shoppers and hitting revenues, industry research finds.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025
Three signs your company is heading for the customer support squeeze
Customer Experience

Three signs your company is heading for the customer support squeeze

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

By Simon Hayward • 4 min read • Wed, 12th Nov 2025
Osome recognised as leading AI business platform in fintech ranking
Partner Programmes

Osome recognised as leading AI business platform in fintech ranking

Osome, an AI-driven business platform, ranked among Singapore's top fintech firms for easing financial admin and aiding business growth.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025
DBS rolls out AI-powered virtual assistant Joy to all SMEs
DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025