Customer Satisfaction Stories - Page 15

Global Stories

Customer Satisfaction stories

Closing the gap in enterprise AI with process intelligence

Process Intelligence is bridging the gap in enterprise AI by providing operational context, boosting automation and transforming businesses globally.

By Pascal Coubard • 4 min read • Tue, 15th Jul 2025

Customer Experience

Brainfish raises USD $6.4m to expand AI support tech in US & globally

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

By Kaleah Salmon • 4 min read • Fri, 11th Jul 2025

Firewalls

Aryaka wins global SASE award & G2 leader for customer focus

Aryaka earns Frost & Sullivan's 2025 Global SASE Leadership Award and tops G2's SASE and SD-WAN grid for customer satisfaction and ease of use.

By Jed Nykolle Harme • 3 min read • Thu, 10th Jul 2025

Unified Communications

NiCE honours EMEA & APAC firms for AI-driven CX excellence

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

By Melania Watson • 3 min read • Fri, 4th Jul 2025

Digital Transformation

TeamViewer launches AI-powered tools to boost IT support speed

TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.

By Melvin Hipolito • 3 min read • Thu, 3rd Jul 2025

Marketing Technologies

AI maturity in product data management boosts revenue & trust

A study shows 97% of firms have moved beyond AI pilots in product data management, boosting revenue and increasing customer trust in digital commerce.

By Shannon Williams • 4 min read • Thu, 3rd Jul 2025

Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025

Digital Transformation

ASOS expands use of Celonis to optimise supply chain operations

ASOS expands its collaboration with Celonis, using Process Intelligence to boost supply chain visibility and speed up order fulfilment amid economic pressures.

By Sean Mitchell • 3 min read • Tue, 24th Jun 2025

Digital Transformation

Lenovo climbs to eighth in 2025 Gartner Supply Chain Top 25

Lenovo ranks eighth in Gartner's 2025 Supply Chain Top 25, climbing two places thanks to AI-driven efficiency and global digital transformation.

By Jed Nykolle Harme • 4 min read • Tue, 24th Jun 2025

Data Protection

The delicate dance of user experience and security in the digital age

Businesses can harmonise user experience and cybersecurity through identity and access management, ensuring seamless yet secure digital interactions.

By Johan Fantenberg • 5 min read • Fri, 20th Jun 2025

Data Analytics

Thyssenkrupp boosts supply chain with Celonis AI technology

Thyssenkrupp Rasselstein enhances its global supply chain with Celonis AI, boosting efficiency, transparency and delivery reliability across operations.

By Sean Mitchell • 3 min read • Thu, 19th Jun 2025

Fintech

Ecommpay shortlisted for best eCommerce payment solution award

Ecommpay has been shortlisted for the Best eCommerce Payment Solution at the 2025 eCommerce Awards, highlighting its innovative payment journey improvements.

By Jed Nykolle Harme • 3 min read • Wed, 18th Jun 2025

Stories from Other Regions

Customer Satisfaction stories

Data Analytics

AI & data hurdles stall transport progress & sustainability

AI integration and data quality issues are hindering progress in transportation management, with 48% of organisations losing over 10% of budgets to errors and disruptions.

By Melvin Hipolito • 4 min read • Wed, 16th Jul 2025

Customer Experience

Prime Day returns surge poses major challenge for UK retailers

Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025

Data Analytics

Scaling smart: why scheduling should be at the heart of your growth strategy

UK service SMEs scaling up must embrace automated scheduling to boost efficiency, reduce errors and enhance customer experience for sustainable growth.

By Rut Steinsen • 4 min read • Thu, 10th Jul 2025

Customer Relationship Management

Matt Wilson joins Sitka as Chief Revenue Officer to drive growth

Matt Wilson joins Sitka as Chief Revenue Officer to lead growth, enhancing their real-time attendee insight platform in the live events sector.

By Jed Nykolle Harme • 3 min read • Tue, 8th Jul 2025

Fintech

Shopmonkey adds Affirm pay-over-time for Canadian auto repairs

Shopmonkey partners with Affirm to offer Canadian auto repair customers flexible pay-over-time plans with rates as low as 0% APR, boosting affordability.

By Kaleah Salmon • 3 min read • Fri, 27th Jun 2025