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Customer Satisfaction Stories - Page 17

Global Stories

Customer Satisfaction stories

Consumer frustration, poor digital experiences on the rise
Customer Experience

Consumer frustration, poor digital experiences on the rise

91% of consumers faced frustrating digital issues last year, leading to revenue loss and loyalty decline, says Conviva's 2025 report.

By Jed Nykolle Harme • 4 min read • Tue, 20th May 2025
TCS ranked 45th most valuable brand globally, valued at USD $57.3bn
Digital Transformation

TCS ranked 45th most valuable brand globally, valued at USD $57.3bn

Tata Consultancy Services climbs to 45th in Kantar BrandZ 2025 report, hitting a brand value of USD $57.3bn with 28% annual growth.

By Melania Watson • 4 min read • Fri, 16th May 2025
Zyxel Networks achieves top customer ratings for firewall & VPNs
Firewalls

Zyxel Networks achieves top customer ratings for firewall & VPNs

Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.

By Catherine Knowles • 3 min read • Fri, 16th May 2025
Deliverect unveils AI platform to reduce refund fraud in eateries
Digital Transformation

Deliverect unveils AI platform to reduce refund fraud in eateries

Deliverect launches Resolve, an AI platform helping eateries cut refund fraud by up to 70% using Google's Gemini models and Vertex AI technology.

By Catherine Knowles • 3 min read • Fri, 16th May 2025
New report shows AI adoption rising in localisation workflows
Customer Experience

New report shows AI adoption rising in localisation workflows

A study by Lokalise reveals 55% of European and North American businesses use AI in localisation, blending it with human oversight to boost revenue and customer satisfaction.

By Shannon Williams • 4 min read • Fri, 16th May 2025
Half of AI projects falter as enterprises struggle with data readiness
Artificial Intelligence

Half of AI projects falter as enterprises struggle with data readiness

Nearly half of enterprises face AI project failures due to poor data readiness, with the UK scoring lowest in AI preparedness amid legacy system challenges.

By Shannon Williams • 4 min read • Thu, 15th May 2025
ANZ firms boost AI investment to future-proof supply chains
Robotics

ANZ firms boost AI investment to future-proof supply chains

Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.

By Sean Mitchell • 3 min read • Thu, 15th May 2025
AI & unified platforms shape the future of self-service
Customer Experience

AI & unified platforms shape the future of self-service

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

By Mike Jennett • 4 min read • Thu, 8th May 2025
NICE & ServiceNow partner on AI to unify customer service
Customer Relationship Management

NICE & ServiceNow partner on AI to unify customer service

NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.

By Shannon Williams • 4 min read • Thu, 8th May 2025
AppSignal secures $22 million to drive US & EU growth
Application Performance Monitoring

AppSignal secures $22 million to drive US & EU growth

AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.

By Catherine Knowles • 4 min read • Wed, 7th May 2025
Agentic AI helps firms boost CX satisfaction & cut costs per case
Customer Experience

Agentic AI helps firms boost CX satisfaction & cut costs per case

Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.

By Sean Mitchell • 4 min read • Thu, 1st May 2025
GoTo Connect AI Receptionist helps firms cut costs & grow
Unified Communications

GoTo Connect AI Receptionist helps firms cut costs & grow

The GoTo Connect AI Receptionist helps businesses cut costs and boost revenues by ensuring every call is answered, saving time and improving customer satisfaction.

By Staff Writer • 4 min read • Tue, 29th Apr 2025

Stories from Other Regions

Customer Satisfaction stories

Pay-i raises $4.9m to measure real-time GenAI returns
Software-as-a-Service

Pay-i raises $4.9m to measure real-time GenAI returns

Pay-i secures USD $4.9 million to launch a platform measuring real-time business returns on generative AI investments for enterprises globally.

By Jed Nykolle Harme • 4 min read • Thu, 22nd May 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
Nationwide wins Best Use of Customer Insight award
Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025
Logicalis Australia appoints Peter Cardassis as Technical lead
DevOps

Logicalis Australia appoints Peter Cardassis as Technical lead

Logicalis Australia appoints Peter Cardassis as Technical Services Director, aiming to enhance technical services and strengthen key partnerships from May 2025.

By Melvin Hipolito • 3 min read • Mon, 19th May 2025
SOTI launches dashboards to optimise Australian retail tech use
Mobile Device Management

SOTI launches dashboards to optimise Australian retail tech use

SOTI launches new dashboards to help Australian retailers optimise in-store tech, boosting staff efficiency and customer satisfaction with real-time data insights.

By Sean Mitchell • 3 min read • Wed, 14th May 2025
Human customer service drives loyalty & up to GBP £100 spend
Customer Experience

Human customer service drives loyalty & up to GBP £100 spend

Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.

By Shannon Williams • 4 min read • Mon, 5th May 2025