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Customer Satisfaction Stories - Page 23

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Customer Satisfaction stories

Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
Generative AI boosts productivity in ANZ workplaces
Generative AI

Generative AI boosts productivity in ANZ workplaces

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
Appian celebrates winners of 2024 APJ Partner Awards
Digital Transformation

Appian celebrates winners of 2024 APJ Partner Awards

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

By Catherine Knowles • 2 min read • Thu, 28th Nov 2024
Turning inventory management and delivery into a peak season competitive advantage
Data Analytics

Turning inventory management and delivery into a peak season competitive advantage

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

By Rob Hango-Zada • 4 min read • Wed, 27th Nov 2024
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
AI & employee focus to transform customer experience by 2025
Customer Experience

AI & employee focus to transform customer experience by 2025

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
United Cellars wins at Asia eCommerce Awards 2024 for innovative CX
Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Searchspring unveils dynamic custom profiles for retail
Customer Experience

Searchspring unveils dynamic custom profiles for retail

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
AgeAI app launches in Ireland to curb underage vaping
Artificial Intelligence

AgeAI app launches in Ireland to curb underage vaping

Dublin's Johnston Retail Services has launched the AgeAI app in Ireland, aimed at preventing underage vape sales through precise facial age estimation.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024

Stories from Other Regions

Customer Satisfaction stories

Itron partners with TasWater to modernise water data
Data Analytics

Itron partners with TasWater to modernise water data

Itron has partnered with TasWater to implement its Temetra platform, enhancing water meter data collection and boosting efficiency in Tasmania.

By Catherine Knowles • 3 min read • Wed, 11th Dec 2024
MTF reports record USD $1.1bn receivables for FY24
Financial results

MTF reports record USD $1.1bn receivables for FY24

MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.

By Kaleah Salmon • 2 min read • Fri, 6th Dec 2024
Gratifii & Fastter launch mobile plans as rewards
Unified Communications

Gratifii & Fastter launch mobile plans as rewards

Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.

By Melania Watson • 2 min read • Fri, 29th Nov 2024
Maxicare improves operations with NICE Workforce Management
Unified Communications

Maxicare improves operations with NICE Workforce Management

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

By Sean Mitchell • 2 min read • Wed, 27th Nov 2024
MTF unveils new brand identity stressing local expertise
NZD

MTF unveils new brand identity stressing local expertise

MTF, a key lender in New Zealand, unveils a new brand identity and logo to strengthen community ties and reflect its loan expansion, reaching NZD $1.1 billion.

By Kaleah Salmon • 3 min read • Mon, 25th Nov 2024
Acxiom unveils top CX trends for 2025 with human focus
Data Analytics

Acxiom unveils top CX trends for 2025 with human focus

Acxiom's latest report reveals key customer experience trends for 2025, highlighting the essential blend of human engagement and AI technology.

By Kaleah Salmon • 3 min read • Fri, 22nd Nov 2024
AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
Adyen debuts Tap to Pay on iPhone for NZ retailers
Crypto

Adyen debuts Tap to Pay on iPhone for NZ retailers

Adyen has launched Tap to Pay on iPhone in New Zealand, enabling retailers like Lorna Jane to accept secure contactless payments without extra hardware.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024
Rent The Roo partners with GoCardless to cut dishonour fees
Fintech

Rent The Roo partners with GoCardless to cut dishonour fees

GoCardless has teamed up with Rent The Roo to enhance payment experiences, eliminating dishonour fees and improving payment success rates for customers.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024