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Customer Satisfaction Stories - Page 22

Global Stories

Customer Satisfaction stories

Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships
Customer Experience

Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships

Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.

By Melania Watson • 5 min read • Mon, 13th Jan 2025
Mark Bishof appointed new CEO of Medallia
Customer Experience

Mark Bishof appointed new CEO of Medallia

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

By Imee Dequito • 3 min read • Wed, 8th Jan 2025
The rise of returns: making reverse logistics work for your business
Customer Experience

The rise of returns: making reverse logistics work for your business

As eCommerce thrives, businesses must embrace reverse logistics to meet rising return demands, enhancing customer satisfaction and sustainability efforts.

By George Pecchiar • 5 min read • Wed, 8th Jan 2025
Sinch predicts 2025 trends in digital customer engagement
Customer Experience

Sinch predicts 2025 trends in digital customer engagement

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024
ShipStation enhances global shipping with Adobe link-up
Customer Experience

ShipStation enhances global shipping with Adobe link-up

ShipStation has deepened its partnership with Adobe Commerce to enhance global shipping options, streamlining order fulfilment for retailers.

By Kaleah Salmon • 2 min read • Mon, 16th Dec 2024
Peak performance in peak season: Leveraging EMM solutions for seamless operations
Data Protection

Peak performance in peak season: Leveraging EMM solutions for seamless operations

As the busy festive season heats up, logistics firms are turning to EMM solutions to enhance workforce efficiency and ensure seamless operations.

By Michael Dyson • 4 min read • Fri, 13th Dec 2024
Combilift boosts efficiency with AI-powered Infor SyteLine
Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024
Pegasystems launches AI-enhanced solution for bank disputes
Generative AI

Pegasystems launches AI-enhanced solution for bank disputes

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
VMware customers concerned over rising costs & licensing
IT Automation

VMware customers concerned over rising costs & licensing

A recent survey reveals that 79% of VMware customers are satisfied with their software but are concerned about rising costs and licence changes post-Broadcom acquisition.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
AccountsIQ expands leadership team with new CFO & CMO
Software-as-a-Service

AccountsIQ expands leadership team with new CFO & CMO

AccountsIQ strengthens its leadership team with the appointments of James Hunter as CFO and Evan O'Shea as CMO to propel company growth.

By Imee Dequito • 3 min read • Wed, 11th Dec 2024

Stories from Other Regions

Customer Satisfaction stories

Jollibee partners with Qualtrics to boost customer experience
Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025
UK consumers to return GBP £1.5 billion Christmas gifts
Supply Chain

UK consumers to return GBP £1.5 billion Christmas gifts

British consumers are set to return £1.5 billion worth of unwanted Christmas gifts this year, highlighting significant challenges for retailers' logistics.

By Catherine Knowles • 3 min read • Wed, 8th Jan 2025
Access People named Core Leader in Fosway 9-Grid for HR
Data Analytics

Access People named Core Leader in Fosway 9-Grid for HR

Access People in Leicestershire has been recognised as a Core Leader in the Fosway 9-GridTM for Cloud HR, reflecting its prominent role in the HR solutions market.

By Catherine Knowles • 3 min read • Wed, 8th Jan 2025
ControlUp appoints Beau Dolinsky as VP of customer experience
Virtualisation

ControlUp appoints Beau Dolinsky as VP of customer experience

ControlUp has appointed Beau Dolinsky as Vice President of Customer Experience, bolstering its focus on enhancing Digital Employee Experience management.

By Imee Dequito • 2 min read • Tue, 7th Jan 2025
N4L report showcases digital achievements in NZ schools
EduTech

N4L report showcases digital achievements in NZ schools

N4L's 2024 Annual Report reveals the company's strides in digital solutions, connecting over 900,000 users across New Zealand's schools and enhancing online safety.

By Kaleah Salmon • 2 min read • Thu, 26th Dec 2024
VMware customers face rising costs amid market changes
IT Automation

VMware customers face rising costs amid market changes

A Rimini Street report reveals VMware customers are seeking alternatives to subscription models, with 79% satisfied yet concerned about rising costs.

By Catherine Knowles • 3 min read • Thu, 19th Dec 2024
Fujifilm CodeBlue Australia ends extended lock-in contracts
Digital Transformation

Fujifilm CodeBlue Australia ends extended lock-in contracts

FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.

By Kaleah Salmon • 2 min read • Thu, 19th Dec 2024
TP-Link partners with Purdicom to expand MSP offerings
EduTech

TP-Link partners with Purdicom to expand MSP offerings

TP-Link has partnered with UK distributor Purdicom to enhance its Omada product offerings for Managed Service Providers across multiple sectors.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024