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Customer retention Stories - Page 12

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Customer retention stories

Data quality issues - Top causes and consequences
Data Analytics

Data quality issues - Top causes and consequences

Flawed, fragmented data is wasting time, money and AI potential; firms must fix ownership, visibility and tooling to restore trust.

By Edmund Ng • 5 min read • Mon, 22nd Dec 2025
Sage predicts trust & agentic AI will reshape channel
Software-as-a-Service

Sage predicts trust & agentic AI will reshape channel

Sage's Gretchen O'Hara says trust and agentic AI will determine which channel partners win, grow and keep customers by 2026.

By Sean Mitchell • 4 min read • Sat, 20th Dec 2025
UK drivers stick with older cars, switch insurers less
Data Analytics

UK drivers stick with older cars, switch insurers less

UK motorists cling to older, cheaper cars and shop around less for cover as easing premiums and cost pressures dampen insurer switching.

By Sean Mitchell • 5 min read • Fri, 19th Dec 2025
The hidden cost of dirty data in B2B-and how to fix it
Data Protection

The hidden cost of dirty data in B2B-and how to fix it

Dirty B2B data silently drains revenue; smart cleansing, automation and best practice can revive performance and protect your brand.

By Bobby Joseph • 5 min read • Thu, 18th Dec 2025
Black Friday returns surge threatens brands' profits
Unified Communications

Black Friday returns surge threatens brands' profits

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Why address accuracy matters more than ever amid rising tariffs
Customer Experience

Why address accuracy matters more than ever amid rising tariffs

With tariffs climbing and margins squeezed, businesses are turning to precise address data to cut delivery costs and avoid customs delays.

By Edmund Ng • 5 min read • Tue, 16th Dec 2025
Supply chain failures cost consumer brands over USD $12bn
Data Analytics

Supply chain failures cost consumer brands over USD $12bn

Supply chain failures now cost consumer brands over USD $12bn a year, driving complaints, lost business and a scramble to boost resilience.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
Intel 471 appoints new CRO & CTO amid rapid growth
Software-as-a-Service

Intel 471 appoints new CRO & CTO amid rapid growth

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025
UK sees world's highest Black Friday growth led by loyalty spend
Customer Experience

UK sees world's highest Black Friday growth led by loyalty spend

UK saw the highest global Black Friday growth at 16%, driven by loyalty spend, AI tools, and personalised retail experiences, outpacing US and ANZ markets.

By Catherine Knowles • 4 min read • Fri, 5th Dec 2025
Four things to consider when choosing a business process outsourcing partner in 2026
Data Analytics

Four things to consider when choosing a business process outsourcing partner in 2026

In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.

By Sharon Melamed • 4 min read • Wed, 3rd Dec 2025
E-commerce businesses urged to treat payments as profit drivers
Customer Experience

E-commerce businesses urged to treat payments as profit drivers

E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025
Hello Klean secures GBP £1.5 million to fuel global expansion
Fintech

Hello Klean secures GBP £1.5 million to fuel global expansion

Hello Klean has secured GBP £1.5 million in debt funding from fintech firm re:cap to boost its global expansion and product innovation.

By Sean Mitchell • 3 min read • Tue, 25th Nov 2025

Stories from Other Regions

Customer retention stories

SquadStack.ai unveils in-app voice AI to cut drop-offs
Customer Experience

SquadStack.ai unveils in-app voice AI to cut drop-offs

SquadStack.ai launches in-app voice AI assistant to guide users in real time, aiming to curb high-intent drop-offs across key digital journeys.

By Catherine Knowles • 4 min read • Sat, 27th Dec 2025
Zoho unveils AI-powered spend & billing tools
Data Protection

Zoho unveils AI-powered spend & billing tools

Zoho launches AI-driven Zoho Spend and Zoho Billing Enterprise to give large firms tighter control of global spend and complex revenues.

By Sean Mitchell • 6 min read • Fri, 19th Dec 2025
Energy bills bite as SMEs turn to digital & AI tools
Data Analytics

Energy bills bite as SMEs turn to digital & AI tools

Energy bills surge for Australian SMEs as federal rebates end, driving cost cuts, delayed investment and a pivot to digital and AI tools.

By Shannon Williams • 5 min read • Wed, 17th Dec 2025
Australian SMEs show rising confidence & digital adoption in 2026
Digital Transformation

Australian SMEs show rising confidence & digital adoption in 2026

Australian SMEs show growing confidence into 2026, with rising revenue and increased digital adoption helping them tackle soaring energy costs and economic challenges.

By Sean Mitchell • 3 min read • Thu, 4th Dec 2025
Poor service could cost Australian retailers AUD $66 billion
Customer Experience

Poor service could cost Australian retailers AUD $66 billion

Australian retailers risk losing AUD $66 billion this peak season as 41% of consumers cut spending after poor service experiences, warns Qualtrics research.

By Sean Mitchell • 3 min read • Fri, 28th Nov 2025