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Customer retention Stories - Page 16

Global Stories

Customer retention stories

DC Advisory hires Oliver Parker to lead London tech M&A
Fintech

DC Advisory hires Oliver Parker to lead London tech M&A

DC Advisory has hired Oliver Parker as London Managing Director in its Technology & Software team, boosting senior software M&A firepower.

By Sofiah Nichole Salivio • 4 min read • Tue, 3rd Mar 2026
How insurance providers are making their customer data AI ready
Data Analytics

How insurance providers are making their customer data AI ready

Insurers race to clean and connect sprawling customer records into a single AI‑ready view, paving the way for hyper‑personalised cover.

By Helen Richardson • 5 min read • Fri, 27th Feb 2026
Multiverse hires Jay Richman as Chief Product Officer
Customer Experience

Multiverse hires Jay Richman as Chief Product Officer

Multiverse names ex-Amazon and Spotify leader Jay Richman CPO as revenue tops USD $100 million and its AI learning platform rapidly scales.

By Sofiah Nichole Salivio • 3 min read • Thu, 26th Feb 2026
Ultimo names Philip Neal Chief Revenue Officer role
Manufacturing

Ultimo names Philip Neal Chief Revenue Officer role

Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.

By Sofiah Nichole Salivio • 3 min read • Tue, 24th Feb 2026
Upgrade advantage: Why security enhancements matter for MSPs and MSSPs
Firewalls

Upgrade advantage: Why security enhancements matter for MSPs and MSSPs

For MSPs and MSSPs, next-gen firewall upgrades are now critical to stay secure, competitive and ready for relentless cyber threats.

By Sarah Choi and Mahpara Banday • 4 min read • Mon, 23rd Feb 2026
Firms race to counter fast-evolving AI-driven fraud
Data Analytics

Firms race to counter fast-evolving AI-driven fraud

Half of fraud chiefs say fast-changing, AI-powered scams are outpacing their defences, forcing a shift to real-time, adaptive protection.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Evergreen accelerates MSP deals with UK B Corp buy
Digital Transformation

Evergreen accelerates MSP deals with UK B Corp buy

Evergreen seals 47 deals in 2025 and snaps up its first UK B Corp MSP, Optimising IT, to deepen global managed services expansion.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
KnowBe4 appoints Kelly Morgan as Chief Customer Officer
Cloud Security

KnowBe4 appoints Kelly Morgan as Chief Customer Officer

KnowBe4 appoints former DocuSign executive Kelly Morgan as chief customer officer to steer global client strategy amid rising AI security risks.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Feb 2026
Zoho tops one million paying customers in 30th year
Software-as-a-Service

Zoho tops one million paying customers in 30th year

Zoho marks 30th anniversary by topping one million paying customers and 150 million users, with 2025 revenue up 20% year on year.

By Joseph Gabriel Lagonsin • 7 min read • Thu, 19th Feb 2026
AI referrals surge as web traffic falls & costs rise
Data Analytics

AI referrals surge as web traffic falls & costs rise

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026

Stories from Other Regions

Customer retention stories

Revenue analytics: How to use monetization data to drive value
Data Analytics

Revenue analytics: How to use monetization data to drive value

Technology firms are turning to revenue analytics, using real-time usage and entitlement data to sharpen pricing and unlock new growth.

By Erin Barrett • 4 min read • Wed, 4th Mar 2026
Rogers, Mastercard launch premium World Legend card
Customer Experience

Rogers, Mastercard launch premium World Legend card

Rogers and Mastercard unveil Canada's first World Legend credit card, blending 3% cash back with travel, roaming and VIP entertainment perks.

By Karen Joy Bacudo • 4 min read • Wed, 4th Mar 2026
Stampede tech boosts Starfish Loves Coffee loyalty
Customer Relationship Management

Stampede tech boosts Starfish Loves Coffee loyalty

London brunch spot Starfish Loves Coffee hits 85-90% retention after Jubilee push using Stampede's automated guest engagement platform.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
Akai India launches direct online store for home tech
Customer Experience

Akai India launches direct online store for home tech

Akai India launches Akaiindia.in, a direct online store for smart TVs, appliances and audio, with up to 30% off and no-cost EMI offers.

By Sofiah Nichole Salivio • 3 min read • Fri, 27th Feb 2026
CelcomDigi opens Galaxy S26 5G pre-orders with perks
Gaming

CelcomDigi opens Galaxy S26 5G pre-orders with perks

CelcomDigi opens Galaxy S26 5G pre-orders in Malaysia with 36-month 0% instalments, trade-in top-ups and free gaming accessories.

By Mark Tarre • 3 min read • Thu, 26th Feb 2026
AI-powered contextual service now critical in Australia
Unified Communications

AI-powered contextual service now critical in Australia

AI-powered contextual service is now make-or-break in Australia, with CX leaders warning one unresolved issue can lose a customer forever.

By Shannon Williams • 4 min read • Thu, 26th Feb 2026
Shoppers turn to AI tools in hunt for better retail deals
Digital Transformation

Shoppers turn to AI tools in hunt for better retail deals

Shoppers are turning to AI tools like ChatGPT to hunt for personalised retail deals, valuing quality offers over rock-bottom prices.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026
Turning shelfware into software value
Firewalls

Turning shelfware into software value

Australian firms will spend nearly AUD $6.2 billion on cybersecurity in 2025, but partners must tackle shelfware to unlock real value.

By Tim Fulton • 4 min read • Tue, 17th Feb 2026