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Customer retention stories

Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
Poor data intake drives customer disengagement in Australia & NZ
Digital Transformation

Poor data intake drives customer disengagement in Australia & NZ

Poor data intake and communication methods cause significant customer disengagement in Australia and New Zealand, says Smart Communications' 2025 research.

By Sean Mitchell • 4 min read • Wed, 25th Jun 2025
Grammarly adopts Gr4vy no-code platform to expand payment options
Fintech

Grammarly adopts Gr4vy no-code platform to expand payment options

Grammarly adopts Gr4vy's no-code platform to expand its global payment options, enhancing flexibility and reducing transaction costs with over 400 methods.

By Sean Mitchell • 3 min read • Wed, 18th Jun 2025
Organisations boost customer education but face scaling hurdles
EduTech

Organisations boost customer education but face scaling hurdles

New research shows 92% of firms plan to expand customer education in 2025, despite facing challenges scaling programmes and measuring their impact.

By Kaleah Salmon • 4 min read • Wed, 18th Jun 2025
AI set to transform customer experience & loyalty in 2025
Digital Transformation

AI set to transform customer experience & loyalty in 2025

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

By Melania Watson • 3 min read • Tue, 17th Jun 2025
Liftoff unveils AppRefinery for app insights & market trends
Gaming

Liftoff unveils AppRefinery for app insights & market trends

Liftoff launches AppRefinery, an AI-powered platform offering developers deep insights into over 20 app categories to boost user engagement and growth.

By Catherine Knowles • 3 min read • Fri, 13th Jun 2025
Amplitude launches AI Agents to streamline product optimisation
Software-as-a-Service

Amplitude launches AI Agents to streamline product optimisation

Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.

By Catherine Knowles • 4 min read • Thu, 12th Jun 2025
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025

Stories from Other Regions

Customer retention stories

Why streaming ETL is the key to next-gen machine learning: Feeding the AI beast in real time
Data Analytics

Why streaming ETL is the key to next-gen machine learning: Feeding the AI beast in real time

Streaming ETL enables real-time AI insights, letting companies prevent fraud, boost sales, and improve customer retention instantly, transforming competitiveness.

By Ben Gamble • 6 min read • Mon, 7th Jul 2025
Moneythor launches AI suite to boost bank personalisation
Data Analytics

Moneythor launches AI suite to boost bank personalisation

Singapore's Moneythor launches AI Suite to help banks deliver personalised, proactive banking experiences and boost customer engagement globally.

By Catherine Knowles • 4 min read • Thu, 3rd Jul 2025
Pharmx launches Pharmacy Portal to streamline supply chain
Customer Experience

Pharmx launches Pharmacy Portal to streamline supply chain

Pharmx Technologies has launched a centralised Pharmacy Portal to simplify operations and boost trading across Australia's pharmacy supply chain.

By Catherine Knowles • 3 min read • Thu, 26th Jun 2025
Exclusive: Chris Donato on Zendesk's AI shift in CX strategy
Software-as-a-Service

Exclusive: Chris Donato on Zendesk's AI shift in CX strategy

Exclusive: Zendesk's Chris Donato says AI now drives customer loyalty, urging firms to adopt 'human-centric AI' or risk falling behind in CX.

By Melania Watson • 4 min read • Thu, 26th Jun 2025
Salesforce launches Agentforce 3 to boost enterprise AI
Customer Relationship Management

Salesforce launches Agentforce 3 to boost enterprise AI

Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.

By Jed Nykolle Harme • 4 min read • Wed, 25th Jun 2025
How can fintechs overcome the problem of scaling in an unstable market?
Fintech

How can fintechs overcome the problem of scaling in an unstable market?

Fintechs face tough scaling challenges amid market consolidation; data-driven strategies and strong trust are key to surviving and thriving.

By Matic Jug • 5 min read • Tue, 24th Jun 2025
Nissan launches Instant Service Plan with interest-free payments
Customer Experience

Nissan launches Instant Service Plan with interest-free payments

Nissan launches Instant Service Plan in the UK, letting owners spread service costs interest-free over 12 months, boosting affordability and dealer loyalty.

By Kaleah Salmon • 4 min read • Wed, 18th Jun 2025
Australian consumers wary as AI delivers business benefits
Digital Transformation

Australian consumers wary as AI delivers business benefits

Australian businesses benefit from AI-driven customer engagement, yet 66% of consumers express exhaustion and seek greater trust and control over AI interactions.

By Melvin Hipolito • 4 min read • Tue, 17th Jun 2025
Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025
UK VCs admit neglecting marketing despite key to startup growth
Customer Experience

UK VCs admit neglecting marketing despite key to startup growth

A report reveals UK venture capitalists often overlook marketing expertise despite its proven role in scaling startups and securing faster growth.

By Sean Mitchell • 4 min read • Tue, 10th Jun 2025