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Customer retention Stories - Page 14

Global Stories

Customer retention stories

PagerDuty appoints Callum Eade to accelerate APAC sales growth
Virtualisation

PagerDuty appoints Callum Eade to accelerate APAC sales growth

PagerDuty appoints Callum Eade as VP of APAC Sales to drive growth after the region's strongest quarterly performance in over three years.

By Melvin Hipolito • 2 min read • Tue, 21st Oct 2025
Wayflyer launches Hosted Capital to embed financing in apps
Fintech

Wayflyer launches Hosted Capital to embed financing in apps

Wayflyer launches Hosted Capital, enabling platforms to embed finance offers directly into apps, boosting revenue and easing access to funding for businesses.

By Kaleah Salmon • 2 min read • Fri, 17th Oct 2025
Sales streaming vs. sales seeking: How RevOps just became B2B's most important team
Customer Experience

Sales streaming vs. sales seeking: How RevOps just became B2B's most important team

RevOps teams now lead B2B sales success by uniting marketing and sales, boosting win rates by 59% and cutting GTM costs by 30%, says Boston Consulting Group.

By Yoni Tserruya • 6 min read • Thu, 9th Oct 2025
Teradata launches AI-driven customer intelligence package to boost CX
Data Analytics

Teradata launches AI-driven customer intelligence package to boost CX

Teradata launches Autonomous Customer Intelligence, an AI-driven package to transform customer data into real-time actions, boosting CX at enterprise scale.

By Melvin Hipolito • 4 min read • Wed, 8th Oct 2025
Teradata launches AI-driven customer intelligence for real-time CX
Data Analytics

Teradata launches AI-driven customer intelligence for real-time CX

Teradata launches Autonomous Customer Intelligence, an AI-driven software turning raw data into real-time customer actions to enhance experience and loyalty.

By Jed Nykolle Harme • 4 min read • Wed, 8th Oct 2025
Rob Tarkoff appointed CEO as Seismic enters next growth phase
Customer Experience

Rob Tarkoff appointed CEO as Seismic enters next growth phase

Rob Tarkoff has been appointed CEO of Seismic, succeeding co-founder Doug Winter, as the company enters a new phase of growth and innovation.

By Jed Nykolle Harme • 4 min read • Fri, 3rd Oct 2025
AI & trust reshape customer experience as stakes for brands rise
Data Protection

AI & trust reshape customer experience as stakes for brands rise

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

By Kaleah Salmon • 4 min read • Tue, 30th Sep 2025
Taboola's Realise adds AI upgrades, boosts results for advertisers
Customer Experience

Taboola's Realise adds AI upgrades, boosts results for advertisers

Taboola's Realise platform adds Generative AI upgrades, helping advertisers boost campaign performance beyond search and social channels by up to 34%.

By Catherine Knowles • 3 min read • Thu, 25th Sep 2025
Preparing for BFCM 2025: Why tech-first strategies will separate winners from the pack
Customer Experience

Preparing for BFCM 2025: Why tech-first strategies will separate winners from the pack

BFCM 2025 demands tech-savvy strategies; brands using AI, personalisation, and data-driven insights will outperform those relying on broad discounts.

By Alon Abraham • 4 min read • Tue, 23rd Sep 2025

Stories from Other Regions

Customer retention stories

To tackle returns fraud, Aussie retailers need smarter - not stricter - policies
Customer Experience

To tackle returns fraud, Aussie retailers need smarter - not stricter - policies

Australian retailers face rising returns fraud yet must adopt smarter tech-driven policies over stricter rules to protect loyal customers and retain sales.

By Tim Robinson • 3 min read • Thu, 30th Oct 2025
Turning peak season buyers into lifetime customers
Customer Experience

Turning peak season buyers into lifetime customers

Australian retailers gear up for a $166 billion peak season, focusing on savvy inventory and loyalty strategies to turn seasonal buyers into lifetime customers.

By Nicole Buisson • 4 min read • Tue, 28th Oct 2025
Auxia unveils AI-native marketing platform with unified workspace
Customer Experience

Auxia unveils AI-native marketing platform with unified workspace

Auxia launches a redesigned AI marketing platform with a unified workspace, integrating content, decisioning, and insights for streamlined campaigns.

By Kaleah Salmon • 3 min read • Mon, 27th Oct 2025
Most Singapore banks fall short of brand promises, says Forrester
Customer Experience

Most Singapore banks fall short of brand promises, says Forrester

Forrester's Total Experience Score reveals most Singapore banks fail to deliver customer experiences matching their brand promises, with Citibank and DBS leading.

By Sean Mitchell • 4 min read • Thu, 23rd Oct 2025
Australian businesses urged to celebrate milestones for morale
Customer Experience

Australian businesses urged to celebrate milestones for morale

Research shows 79% of Australian small businesses linking milestone celebrations with better performance, yet only 21% take time to mark achievements.

By Catherine Knowles • 3 min read • Fri, 3rd Oct 2025
Australian consumer loyalty hinges on trust & service quality
Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025
UK online retailers lose revenue as returns outpace exchanges
Data Analytics

UK online retailers lose revenue as returns outpace exchanges

UK online retailers face revenue losses as returns hit 17.5%, highest globally, while exchanges lag at 5.8%, signalling urgent need for improved post-purchase strategies.

By Shannon Williams • 4 min read • Fri, 26th Sep 2025
Australian businesses lose 22 hours weekly to complex payments
EduTech

Australian businesses lose 22 hours weekly to complex payments

Australian small businesses lose over 22 hours weekly managing complex payment systems, risking cash flow, customer loss, and security concerns, says new report.

By Catherine Knowles • 4 min read • Wed, 24th Sep 2025
The Marketing Centre welcomes three new senior fractional CMOs
Fintech

The Marketing Centre welcomes three new senior fractional CMOs

The Marketing Centre has expanded its UK network by appointing three senior fractional CMOs to boost growth and align marketing with sales.

By Jed Nykolle Harme • 4 min read • Tue, 23rd Sep 2025