Airlines stories
The Auckland software group is bolstering governance as it pursues overseas growth, with a new chair drawn from aviation and ports.
Greater scrutiny of contractors and supply chains in APAC is driving Avetta to strengthen its safety and risk advisory team with a new hire.
Travellers could recover up to EUR 600 for disrupted journeys as AirHelp embeds a compensation checker inside ChatGPT and Claude.
Barclays, Citi, Deutsche Bank and Standard Chartered are using the model to improve cash-flow and FX forecasts, with accuracy above 93%.
The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.
Travellers can now search more than 1,000 Radisson hotels in ChatGPT, as the group moves to defend direct bookings from online intermediaries.
Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.
Positive sentiment is not enough, as Japanese brands remain hard to spot in US travel and fashion despite broad consumer goodwill.
Different content strategies are deciding which travel brands win attention, as TikTok and Instagram now reward sharply different campaigns.
Travel brands may need to win confidence, not just attention, as 60% of Asia-Pacific consumers say they feel sure about choosing a destination.
Its AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.
The move signals Adyen's push to deepen local ties in Asia-Pacific as payment providers compete for merchants across the region.
Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.
Airport operators in Asia and the Middle East face pressure to add capacity and modernise as traffic is forecast to surge over the decade.
Airlines need earlier, more reliable updates to plan around late deliveries and repairs as supply chain failures cost at least USD $11 billion.
Households in New South Wales and Queensland could cut power bills as Nectr offers recurring credits to reward customers who stay put.
Holidaymakers could face extra costs on already paid-for Fiji trips unless a new tourism tax is grandfathered for existing bookings.
Airports across Asia and the Middle East are facing a sustained spending cycle as passenger numbers rise and capacity pressures mount.
Travellers are increasingly starting searches with AI, and travel sites that are hard for models to read may miss out on bookings.
Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.
