User experience (UX) stories

Testlio rolls out human-led AI chatbot testing as brands face pressure to prove safety, accuracy and trust before customer use.

Mastercard and Lobster.cash to let OpenClaw users authorise AI agents to spend on existing cards, backed by Verifiable Intent.

Opera brings ChatGPT and Claude into its desktop browsers with a free connector that can read live tabs, pages and screenshots.

Blackhawk Network has unveiled a Digital Wallet API that lets brands pool gift cards, refunds, loyalty rewards and promo credit into one spendable balance.

Gr4vy unveils Agentic Development Kit to help merchants sell inside ChatGPT and other AI platforms without overhauling their payment systems.

Emergent's Wingman puts autonomous AI agents to work across email, calendars and chats, with human approval for higher-risk actions.

Unit4's Scanmarket wins top spot in Info-Tech's Strategic Sourcing Data Quadrant for a second year as new customers boost source-to-contract momentum.

AI testing lags as more than half of organisations ship features, with 52% saying fewer than half of projects reach full production.

Bizzdesign launches AI-native Unify platform to bring whiteboarding, enterprise architecture and portfolio data into one shared workspace.

Applause appoints Aatish Salvi as Chief Technology Officer to steer AI-driven testing as the software quality specialist expands its enterprise offering.

Backbase and Ninth Wave have teamed up to let banks plug corporate clients' ERP and accounting systems straight into account data and payments.

Emergent's Wingman promises an always-on digital assistant that can juggle email, calendars and chat, while pausing for approval on bigger actions.

Iarnród Éireann has expanded digital checkout for rail passengers by adding PayPal, with early data showing strong uptake from overseas travellers.

Amex GBT gives Egencia agentic AI and Concur Expense integration, aiming to streamline business travel bookings and cut manual claims work.

Ledger names Ian Rogers as Chief Human Agency Officer, putting hardware approval and human oversight at the centre of its AI security push.

Microsoft's latest security update fixes an exploited SharePoint flaw and a critical Windows IKE bug as browser patches surge to record levels.

GTA 6's switch away from Nintendo Switch 2 at launch underlines a wider shift as studios rethink portable play, exclusives and hybrid gaming.

8x8's Engage platform has won Gold at the NY Product Design Awards, with judges praising its unified workspace for customer-facing staff.

Atlassian rolls out Confluence Remix and partner agents for Lovable, Replit and Gamma to turn pages into visuals, prototypes and presentations.

Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.