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AI investments face tougher scrutiny over returns & risk
Manufacturing

AI investments face tougher scrutiny over returns & risk

Boards are demanding clearer strategy and proof of savings as manufacturers and retailers move AI from pilots into core operations.

By Sofiah Nichole Salivio • 5 min read • Last month
AI day prompts focus on data, fraud & infrastructure
Data Protection

AI day prompts focus on data, fraud & infrastructure

Boards are being urged to fix data quality, fraud controls and infrastructure before AI adoption numbers start to matter.

By Sean Mitchell • 4 min read • Last month
Adyen appoints Gary Yang as Asia-Pacific President
Fintech

Adyen appoints Gary Yang as Asia-Pacific President

The move signals Adyen's push to deepen local ties in Asia-Pacific as payment providers compete for merchants across the region.

By Mark Tarre • 4 min read • Last month
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last month
Akamai warns of surging bot attacks on APAC commerce
Data Protection

Akamai warns of surging bot attacks on APAC commerce

Asia Pacific retailers, travel firms and hotels face a 63% rise in bot attacks as AI tools and APIs widen exposure to fraud and disruption.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Akamai warns commerce is top target for AI bot attacks
Malware

Akamai warns commerce is top target for AI bot attacks

Nearly half of commerce traffic across Akamai's network came from AI bots by late 2025, raising fraud and DDoS risks for retailers.

By Sean Mitchell • 4 min read • Last month
Constructor tops three Gartner search & discovery use cases
Customer Experience

Constructor tops three Gartner search & discovery use cases

Retailers may get more personalised search tools after Constructor was ranked first in three Gartner use cases, ahead of Google and others.

By Sean Mitchell • 4 min read • Last month
Why financial services now leads email deliverability
Phishing

Why financial services now leads email deliverability

Strict compliance has helped banks and insurers outperform retail on inbox placement, as cleaner data now drives better delivery rates.

By Bobby Joseph • 5 min read • Last month
Agentic AI traffic surges as bots dominate the web
Data Protection

Agentic AI traffic surges as bots dominate the web

Businesses may need to rethink bot blocks, as Decodo says automated systems now make up 57.4% of web requests and shape product discovery.

By Sean Mitchell • 4 min read • Last month
Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Retail stories

AI Appreciation Day spotlights India's growth stakes
Data Protection

AI Appreciation Day spotlights India's growth stakes

Indian firms and schools face a widening AI skills gap as leaders warn of productivity gains, job disruption and ethical risks.

By Sean Mitchell • 4 min read • Last month
TD Merchant Solutions launches Clover platform in Canada
Software-as-a-Service

TD Merchant Solutions launches Clover platform in Canada

Canadian small businesses will gain bundled payments and management tools as TD folds Clover point-of-sale devices into its merchant services.

By Karen Joy Bacudo • 3 min read • Last month
Cifas joins global fraud-sharing network in crackdown
Malware

Cifas joins global fraud-sharing network in crackdown

UK consumers and businesses could benefit as Cifas adds nearly 500 scam signals to a global network aimed at faster takedowns.

By Mark Tarre • 4 min read • Last month
UK businesses overstate AI progress, EXL research finds
Data Analytics

UK businesses overstate AI progress, EXL research finds

Only 12% of UK companies qualify as AI leaders, with most still struggling to turn pilot projects into measurable returns.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Food Alert warns of AI food fraud in UK hospitality
Risk & Compliance

Food Alert warns of AI food fraud in UK hospitality

Food businesses face refund losses and regulatory checks as AI-made complaints and images are increasingly used to allege food safety failings.

By Mark Tarre • 5 min read • Last month
Hong Kong shoppers embrace AI, but not at checkout
Data Protection

Hong Kong shoppers embrace AI, but not at checkout

While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.

By Karen Joy Bacudo • 4 min read • Last month
Australian firms rush AI adoption amid rising risks
Software-as-a-Service

Australian firms rush AI adoption amid rising risks

Boards face mounting pressure to set AI rules now, as faster adoption is exposing Australian firms to data, workforce and security risks.

By Mark Tarre • 5 min read • Last month