Online shopping Stories - Page 2

Global Stories

Online shopping stories

AI assistants now read online stores more than twice as often as Google. Most retailers can't see it

Many retailers are missing live customer queries because AI assistants now fetch product pages far more often than Google does.

By Pratham Jani • 6 min read • Last week

Customer Experience

The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully

With UK shoppers planning GBP £17.9 billion of Golden Quarter spending, brands face tougher battles for cautious consumers' custom.

By Mrinalini Chowdhary • 5 min read • Last month

Digital Transformation

Retailers boost video & AI as visual commerce grows

Retailers are using AI to handle booming video, social commerce and user-generated content as operational strains mount across channels.

By Sofiah Nichole Salivio • 4 min read • Last month

Data Protection

NatWest & banks set out AI agent payment principles

Banks want to prevent AI-driven shopping from eroding customer control, privacy and security as agentic commerce moves closer to everyday payments.

By Karen Joy Bacudo • 5 min read • Last month

Fintech

Bir says digital banking now reaches 5 million users

Serving more than half of Azerbaijan's population, the group is using physical terminals and app services to ease customers towards digital payments.

By Sofiah Nichole Salivio • 3 min read • Last month

Customer Experience

Fashion shoppers wary of AI buying on their behalf

Most buyers want AI to compare prices and flag discounts, but only 7% would let it spend on fashion unapproved.

By Karen Joy Bacudo • 4 min read • Last month

Wearables

The Next E-commerce Interface May Not Be a Screen

As AI agents begin handling purchases and deliveries, retailers face tougher questions over identity, authorisation and trust.

By Edmund Ng • 6 min read • Last month

Stories from Other Regions

Online shopping stories

Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • Last week

Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • Last week

Digital Transformation

E-commerce marketers shift budgets to AI & cashback

AI shopping tools and cashback apps are set to capture most new eCommerce marketing spend as brands move before search and click.

By Karen Joy Bacudo • 4 min read • Last month

Fintech

GoCardless processes UK's first agentic charity payment

A regulated trial has shown how AI could streamline monthly giving while keeping donors in control of approval and spending limits.

By Karen Joy Bacudo • 4 min read • Last month

Data Protection

New Zealanders fall into AI confidence trap, Avast says

Many New Zealanders are sharing sensitive data with chatbots despite fearing AI fakes, leaving them exposed to scams and data leaks.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Surveillance

Reolink launches Australia sale with up to 35% off

Australian households can save up to 35% on Reolink home security gear as the Prime Big Deal Day campaign rolls out in two phases.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

Peak has moved: Five ways Australian retailers can build a more agile supply chain

Australian retailers face higher costs and tighter margins as Black Friday demand spreads peak season earlier and makes supply chains harder to balance.

By Steve Blough • 8 min read • Last month

Data Protection

Mastercard & Rogers Bank test AI shopping checkout

Canadian shoppers may soon see AI agents make purchases within preset budgets, as the pilot highlights trust and control concerns.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Fintech

Most shoppers in emerging markets reject global checkout

Local payment options and currency are now a make-or-break factor for online sales in seven emerging markets, dLocal's survey found.

By Karen Joy Bacudo • 4 min read • Last month

Marketing Technologies

dunnhumby ventures backs Azoma in AI shopping push

Retailers and brands lack a reliable way to link AI shopping recommendations to sales, a gap Azoma hopes to close with new backing from dunnhumby ventures.

By Karen Joy Bacudo • 4 min read • Last month