Multichannel marketing stories
With UK shoppers planning GBP £17.9 billion of Golden Quarter spending, brands face tougher battles for cautious consumers' custom.
Campaigns can fail at the final mile if stale inboxes and recycled numbers keep time-sensitive offers from reaching the right consumers.
Recognition for Ecommpay's rebrand and AI-led marketing comes as the payments firm is named a finalist in three award categories.
Automation has slashed SEGA's ad production from three weeks to one, while also cutting media costs and outsourcing across seven markets.
Invalid customer phone numbers can drive up costs, disrupt messages and weaken fraud checks across marketing and support systems.
Shoppers are set to curb non-essential buying, even as Epsilon expects GBP £17.9 billion to be spent across the Golden Quarter.
Advertisers are getting more clicks for less, as paid media outlays climbed 17.5% in the first half of 2026 despite a 10.8% drop in click costs.
Marketing teams could see tighter accountability as Netcore.ai pairs seven AI agents with human growth engineers to manage campaigns end to end.
Higher SaaS adoption and AI demand helped lift Kentico to record annual recurring revenue, outpacing a market growing only in single digits.
Brands can now capture social engagement as customer data, as Klaviyo's new tool helps turn followers into consented contacts across channels.
Missed promotion windows are costing grocery retailers up to EUR €50,000 as campaign production outpaces manual workflows.
The agency is bolstering its global production capabilities as clients demand more integrated, digital and AI-enabled content.
Marketers are increasingly worried that AI answer engines are shaping first impressions before customers reach their websites.
Marketers weighing customer-engagement platforms may see Braze's latest Gartner ranking as a signal of stronger execution and vision in a crowded market.
Retailers used Black Friday to win new shoppers, with first-time buyers making up 68.6% of email orders and 73.4% of SMS orders in Australia.
Marketers can now plug AI agents into customer data and actions without Klaviyo's interface, as the firm widens access across its platform.
The agency's US push gives advertisers an alternative to pricier digital auctions, as it opens access to connected TV, linear television and audio.
Poor workflows are leaving UK marketing teams short of time, with 45% spending at least a quarter of the week on admin.
Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.
The upgrade boosts capacity for personalised mail as marketers demand faster turnaround, tighter tracking and stronger links to digital channels.