Loyalty programmes Stories - Page 2

By Louis Rogers • 4 min read • This month

FIFA World Cup fever: How to build lasting fan loyalty with event tech

Disconnected ticketing and membership systems are leaving clubs and tournaments with patchy fan data, weakening loyalty and repeat attendance.

Network Infrastructure

Extreme Networks unveils stadium wireless for big venues

Stadium operators could reduce cabling and improve fan connectivity as the new system targets dense crowds with fewer infrastructure demands.

By Mark Tarre • 4 min read • Last month

Fintech

Mastercard finds younger consumers driving circular commerce

Younger shoppers are helping secondhand, rental and repair purchases outpace broader retail as affordability and trust outweigh green claims.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

bunq opens banking platform to European businesses

European firms can now embed regulated accounts and cards into their apps as bunq widens its banking-as-a-service push beyond Blockrise.

By Mark Tarre • 3 min read • Last month

Marketplacer joins Snowflake programme for marketplace data

Retailers can tap seller and customer data without duplicating systems after Marketplacer expanded its integration with Snowflake's AI Data Cloud.

By Karen Joy Bacudo • 5 min read • Last month

EatClub joins CommBank app to fill quieter dining periods

Restaurants can tap millions more diners as EatClub's offers move into CommBank's app, targeting quieter service periods.

Stories from Other Regions

Loyalty programmes stories

Data Privacy

Australians research more before buying as costs bite

Rising living costs are pushing 71% of online shoppers to compare more options and cross-check purchases across more channels before buying.

By Mark Tarre • 5 min read • This month

Software-as-a-Service

Qashier raises USD $6.125 million & turns profitable

Investors are backing Qashier's growth as the Singapore payments firm says it has turned profitable and handles USD $1 billion a year.

By Sean Mitchell • 5 min read • This month

By Regine Laguilles • 4 min read • This month

Klaviyo opens Composer beta & expands Customer Agent

The move aims to help brands spot missed revenue and handle service queries from a single customer profile, rather than separate AI tools.

By Sean Mitchell • 4 min read • This month

UK retailers say loyalty systems lack AI readiness

Most UK retailers still lack the loyalty infrastructure needed for agentic AI, as 72% say their systems are not fully ready.

Customer Experience

Amazon Prime tops US loyalty rankings, study finds

Rewards are now swaying 91% of US shoppers to buy again, with Amazon Prime, Walmart+ and Starbucks Rewards topping loyalty rankings.

By Sofiah Nichole Salivio • 4 min read • Last month

Australian brands urged to rethink loyalty schemes

Strained household budgets and rising use of AI search are forcing brands to offer clearer value if they want Australians to stay loyal.

By Sean Mitchell • 3 min read • Last month

Data Protection

AI tools reshape US consumer loyalty, Amperity says

As AI recommendations shape shopping, 63% of US consumers say they would switch brands for a better offer, Amperity found.

By Sean Mitchell • 4 min read • Last month

Paytronix says geofencing drives new convenience revenue

Most geofenced food sales are additive revenue, with convenience stores also seeing bigger baskets and more frequent visits from app users.

Digital Transformation

Retailers lack AI strategy despite competitive pressure

The gap leaves many retailers exposed, as most feel pressure to adopt AI yet fewer than half have a clear plan for doing so.

By Mark Tarre • 4 min read • Last month

Hyundai Card broadens digital talent beyond tech majors

Non-STEM graduates now make up a third of Hyundai Card's digital team, as the issuer ties hiring to its AI-led business shift.

By Mark Tarre • 5 min read • Last month

Customer Experience

Gamma outlines key success factors for UK MVNO launches

Brands entering UK mobile via MVNOs need clear differentiation and top-level backing, or their launch is likely to struggle.

Crypto

Revolut launches Ultra plan in Australia for users

The fee-based tier is aimed at Australian customers seeking steadier rewards, travel perks and investing access as card points lose appeal.