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8x8 adds Krisp voice AI tools to contact centre suite
Unified Communications

8x8 adds Krisp voice AI tools to contact centre suite

Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.

By Sean Mitchell • 3 min read • Yesterday
Google buys Spirit data for AI training, say executives
Data Protection

Google buys Spirit data for AI training, say executives

The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.

By Mark Tarre • 5 min read • Yesterday
Guideless raises EUR €1 million in pre-seed funding
Software-as-a-Service

Guideless raises EUR €1 million in pre-seed funding

The Vilnius startup is targeting UK, European and US growth after attracting backing from Vinted executives and Superhero Capital.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Salesforce expands Headless 360 across its platform
Software-as-a-Service

Salesforce expands Headless 360 across its platform

Authorised AI agents will now be able to call Salesforce functions across clouds with existing permissions, reducing the need for custom integrations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Talkdesk launches branch tool for banks & credit unions
Fintech

Talkdesk launches branch tool for banks & credit unions

Banks could use the new tool to give branch staff a fuller customer history, reducing repeated questions and improving advice on complex issues.

By Karen Joy Bacudo • 3 min read • Last week
Google filters Dataflow AI tasks to cut streaming costs
Industrial IoT

Google filters Dataflow AI tasks to cut streaming costs

Only a small share of routine stream events need costly model calls under Google's Dataflow approach, which can curb latency and API charges.

By Sean Mitchell • 4 min read • Last week
Bluecrest boosts contact centre with NiCE AI platform
Software-as-a-Service

Bluecrest boosts contact centre with NiCE AI platform

Annual savings of GBP £250,000 and a 94% answer rate followed a shift to AI transcription and analytics across Bluecrest's service lines.

By Sofiah Nichole Salivio • 3 min read • Last week
Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • Last week

Stories from Other Regions

Customer Support stories

Navex expands Nira AI assistant into customer support
Software-as-a-Service

Navex expands Nira AI assistant into customer support

Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Bovonic sales jump 50% as QuadSense expands overseas
Agricultural Technology

Bovonic sales jump 50% as QuadSense expands overseas

Sales of QuadSense climbed more than 50 per cent in New Zealand as Bovonic prepares to scale the mastitis system in the UK and Ireland.

By Sean Mitchell • 4 min read • Last week
Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last week
Ai+ Smartphone to add 100 service centres in south
Customer Experience

Ai+ Smartphone to add 100 service centres in south

South Indian buyers are set to get faster repairs and support as the handset maker widens its after-sales network beyond its north-heavy sales base.

By Sofiah Nichole Salivio • 4 min read • Last week
Proofpoint expands in India with Hyderabad AI centre
Data Protection

Proofpoint expands in India with Hyderabad AI centre

Tripled demand in the past year is prompting the cybersecurity group to add a Hyderabad AI centre and a Delhi office.

By Sean Mitchell • 4 min read • Last week
HP launches Print AI in Australia for cleaner web pages
Software-as-a-Service

HP launches Print AI in Australia for cleaner web pages

The new tool aims to cut wasted paper and ink by stripping adverts and reformatting web pages before they reach the printer.

By Sean Mitchell • 3 min read • Last week
Diversified launches global managed services practice
Digital Transformation

Diversified launches global managed services practice

Clients with complex technology estates could see tighter oversight and faster issue resolution as Diversified centralises managed services globally.

By Sofiah Nichole Salivio • 3 min read • Last week
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • Last week
Telus pledges $2 million for British Columbia wildfires
Network Infrastructure

Telus pledges $2 million for British Columbia wildfires

Evacuees in British Columbia will get data top-ups and bill credits as TELUS puts GBP £1.1 million into wildfire relief and network support.

By Joseph Gabriel Lagonsin • 4 min read • Last week