Customer Success stories

MongoDB to expand Irish operations with EUR €74m investment, 200 new roles and a second site in Cork as it ramps up AI work.

Spinnaker Support appoints Pete Castello as Chief Revenue Officer and Belle Smith as Vice President of Global Marketing amid growing demand.

Embridge expands Unit4 ties with new training role across the UK and other English-speaking markets, boosting support after software rollouts.

CaptivateIQ survey finds 91% of firms changed incentive strategy in the past year as AI, budget pressure and wider plan use speed up redesigns.

Optimizely training programme sees 375 AI agents built in five days as waitlist tops 1,500 amid rising enterprise marketing demand.

Rackspace names two senior leaders to drive private cloud operations and international growth as it targets enterprise AI demand.

Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.

New Relic has named Wendi Sturgis to its board as the observability software maker seeks sharper AI and international strategy oversight.

Alteryx relaunches its Academy with personalised AI learning paths and new credentials as demand for analytics upskilling accelerates.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

SIOS Technology nets triple industry honours for leadership, customer success and support as demand for mission-critical resilience grows.

DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.

SonicWall earns a 5-Star rating in the 2026 CRN Partner Program Guide, spotlighting its focus on partner success and security outcomes.

Women tech leaders say firms must move beyond mentoring to sponsorship, trust and reciprocity to keep women in the industry and drive growth.

TestGorilla rolls out AI fluency tests and simulations to help employers measure AI readiness as skills overtake experience in hiring.

Fintech must retire the heroic closer myth: today's CRO is a data-led architect of long-term, cross-functional revenue growth.

Ultimo appoints Philip Neal as Chief Revenue Officer to drive global growth and AI-augmented EAM strategy across North America, EMEA and APAC.

Belfast tech firm SciLeads will create 60 fully remote roles over three years as it scales its life sciences market intelligence platform.

BGF invests GBP £16.6m in Workbooks to accelerate US expansion and deepen development of its integrated mid-market SaaS platform.

Safe Software expands to the UK and Ireland, opening new centres to enhance European customer support and target USD $250m revenue by 2028.