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Customer retention Stories - Page 21

Global Stories

Customer retention stories

ReBound & Loop join forces to streamline eCommerce returns
Customer Experience

ReBound & Loop join forces to streamline eCommerce returns

ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.

By Kaleah Salmon • 2 min read • Fri, 19th Jul 2024
Nasuni secures USD $1.2 billion investment led by Vista Equity
Customer Experience

Nasuni secures USD $1.2 billion investment led by Vista Equity

Nasuni secures majority investment led by Vista Equity Partners, valued at approximately USD $1.2 billion, to boost growth and innovation in the hybrid cloud market.

By Kaleah Salmon • 3 min read • Wed, 17th Jul 2024
Xtend launches AI suite to boost eCommerce conversions
Fintech

Xtend launches AI suite to boost eCommerce conversions

Xtend launches an AI-driven suite to boost lower marketing funnel conversions in sectors like eCommerce, fintech, and travel, promising significant revenue gains and reduced acquisition costs.

By Catherine Knowles • 2 min read • Thu, 20th Jun 2024
Constructor raises USD $25 million to triple valuation to USD $550 million
Customer Experience

Constructor raises USD $25 million to triple valuation to USD $550 million

AI-powered ecommerce search platform Constructor raises USD $25 million in Series B, nearly tripling its valuation to USD $550 million. Sapphire Ventures leads the round.

By Sean Mitchell • 4 min read • Tue, 18th Jun 2024
UK leaders embrace GenAI but lag in strategy & governance
EduTech

UK leaders embrace GenAI but lag in strategy & governance

Senior decision-makers in UK and Ireland are eager to adopt generative AI but are hindered by a lack of strategic planning, data privacy concerns, and insufficient governance, says new SAS report.

By Catherine Knowles • 3 min read • Thu, 13th Jun 2024
IriusRisk reports 51 percent revenue rise from AI expansion
Customer Experience

IriusRisk reports 51 percent revenue rise from AI expansion

IriusRisk sees ARR soar by 51% in 2023, driven by AI-driven threat modelling solutions, strategic hires, and a strong focus on customer success.

By Melania Watson • 3 min read • Fri, 7th Jun 2024
Lumen Technologies enhances cybersecurity amid rising threats
EduTech

Lumen Technologies enhances cybersecurity amid rising threats

Amid increasing cyber threats in Singapore, Lumen Technologies enhances defences with an Advanced Managed Detection and Response solution, strengthening enterprise security.

By Catherine Knowles • 3 min read • Thu, 16th May 2024
Blackpearl Group appoints Laurissa Hollis as VP of Sales
Software-as-a-Service

Blackpearl Group appoints Laurissa Hollis as VP of Sales

Blackpearl Group appoints Laurissa Hollis as VP of Sales in its global expansion, highlighting her customer-focused strategy and multinational expertise.

By Imee Dequito • 3 min read • Wed, 15th May 2024
ANZ SMBs ramp up marketing efforts amid economic challenges
Customer Experience

ANZ SMBs ramp up marketing efforts amid economic challenges

Despite facing economic challenges, ANZ small-to-medium businesses plan to intensify their marketing efforts in 2024, according to a study by Constant Contact.

By Tom Raynel • 3 min read • Tue, 14th May 2024
ANZ small businesses weigh increased marketing amid economic concerns
Fintech

ANZ small businesses weigh increased marketing amid economic concerns

Despite economic concerns, 46% of Australian and New Zealand SMBs plan to increase marketing spend in a bid to survive, with 48% set to raise their budgets by at least 10%, finds survey.

By Sean Mitchell • 3 min read • Thu, 9th May 2024
AppOmni sees 116% revenue growth in booming SaaS security sector
Customer Experience

AppOmni sees 116% revenue growth in booming SaaS security sector

SaaS security innovator, AppOmni, has notched up a whopping 116% year-on-year revenue growth, securing a quarter of Fortune 100 companies and 249 million global users.

By Kaleah Salmon • 3 min read • Wed, 8th May 2024
Unleash the potential of AI and elevate customer-centric marketing
Hyperscale

Unleash the potential of AI and elevate customer-centric marketing

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

By Joyce Gordon • 5 min read • Tue, 23rd Apr 2024
Rapid7 announces UK & Ireland winners of 2024 Partner Awards
Customer Experience

Rapid7 announces UK & Ireland winners of 2024 Partner Awards

Rapid7 reveals Softcat, Integrity360 and Saepio Solutions as standout winners in its 2024 Partner Awards, lauding their proactive collaboration in enhancing customer cyber security.

By Kaleah Salmon • 3 min read • Wed, 17th Apr 2024
Atlas partners with datascalehr for major AI payroll revolution
Customer Experience

Atlas partners with datascalehr for major AI payroll revolution

Atlas collaborates with datascalehr to overhaul its global payroll and HR management systems, leveraging its AI-native technology for data accuracy upgrades.

By Shannon Williams • 2 min read • Tue, 9th Apr 2024
Lifecycle Software unveils NEXUS for swift, efficient MVNO launch
Customer Relationship Management

Lifecycle Software unveils NEXUS for swift, efficient MVNO launch

Lifecycle Software unveils mark-challenging platform, NEXUS, offering 'first of its kind' MVNE capabilities; promising swift, cost-effective market entry for aspiring MVNOs.

By Catherine Knowles • 3 min read • Thu, 21st Mar 2024

Stories from Other Regions

Customer retention stories

Hilary Oliver promoted to CCO to drive Tollring's strategy
Customer Experience

Hilary Oliver promoted to CCO to drive Tollring's strategy

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
Consumer-centric delivery: The next frontier of retail success
Customer Experience

Consumer-centric delivery: The next frontier of retail success

As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.

By Rob Hango-Zada • 4 min read • Fri, 17th May 2024
Singaporeans value seamless, secure digital experiences, survey finds
Customer Experience

Singaporeans value seamless, secure digital experiences, survey finds

Singaporeans prioritise simple, secure online experiences, with 73% considering a brand switch for passwordless logins, reveals a survey by Ping Identity.

By Catherine Knowles • 3 min read • Wed, 3rd Apr 2024