Customer Journey stories
Adobe names winners of 2026 Experience Maker Awards
Today
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digital transformation
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cx
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supply chain
Adobe names 2026 award winners as Costa Crociere, TSB Bank, the NFL and Lenovo are honoured for data-led customer engagement.
Exclusive: How Adobe showcases its innovation engine
Yesterday
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devops
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digital transformation
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cx
Adobe's Sneaks programme puts early-stage ideas on stage, with Principal Evangelist Eric Matisoff saying the live format can help concepts evolve into products.
Adobe unveils CX Enterprise Coworker for AI workflows
Yesterday
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hyperscale
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cx
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martech
Adobe launches CX Enterprise Coworker to connect fragmented marketing systems and let AI agents carry out customer experience tasks with human oversight.
Adobe launches CX Enterprise to unify AI customer workflows
Yesterday
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digital transformation
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cx
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martech
Adobe unveils CX Enterprise to let brands run AI-powered customer journeys across partner platforms, with new agents, governance and orchestration tools.
Adobe expands AI partner network for customer experience
Yesterday
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uc
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hybrid cloud
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data analytics
Adobe widens AI alliances with Amazon, Google, Microsoft, OpenAI and agencies to embed agent workflows across customer experience tools.
Infobip launches AgentOS platform, targets agentic AI shift
Last week
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uc
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digital transformation
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mfa
Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.
Exclusive: Celonis global banking head says AI rollout hinges on process intelligence
Last week
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data analytics
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digital transformation
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cx
Banks are slowing AI rollouts as they prioritise process visibility, with Celonis arguing execution depends on understanding how work flows today.
Minor Hotels unveils global AI platform with Google
This month
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uc
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data protection
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data analytics
Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.
Gainsight adds MCP support for AI retention workflows
This month
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crm
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data protection
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digital transformation
Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.
ServiceNow warns of Ireland's 284 million-hour service gap
This month
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crm
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digital transformation
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cx
ServiceNow research says Irish customers lose 284 million hours a year to poor support, as fragmented systems and weak empathy blunt AI gains.
Paysecure and Yaspa partner to link open banking platforms
This month
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data analytics
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fintech
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cx
Paysecure and Yaspa team up to add open banking, fraud controls and account-to-account payments to merchants' checkout flows.
AI can inspire travel, but it still can't book it. That's about to change
This month
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digital transformation
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fintech
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cx
AI is moving travel from inspiration to transaction, but live inventory, accuracy and booking infrastructure still stand between chat and checkout.
Personetics & Atomic partner on in-app deposit switching
This month
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data analytics
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fintech
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cx
Personetics and Atomic team up to let banks prompt deposit and bill switching inside apps, aiming to cut friction and boost primary relationships.
Login problems drive consumers away from digital services
This month
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data protection
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digital transformation
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mfa
Thales report finds weak login and sign-up flows are pushing users away, as trust in AI, data handling and digital services remains low.
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Cover Genius names chief revenue officer & marketing head
Last month
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digital transformation
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fintech
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cx
Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.
Klaviyo unveils AI Composer for marketing campaigns
Last month
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digital transformation
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cx
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martech
Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
OXIL urges safeguarding framework to curb online scams
Last month
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cx
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martech
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cybersecurity
OXIL unveils a safeguarding-based blueprint to fight online scams, shifting responsibility from individuals to coordinated organisational action.
Brickflow, Loans Warehouse complete GBP £4.5m bridging
Last month
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fintech
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cx
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martech
Brickflow powers 20 specialist bridging deals for Loans Warehouse, delivering total lending above GBP £4.5m amid rising short-term finance demand.