Customer Feedback stories
AskNicely launches Ask NiceAI for service businesses
This month
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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
Fastly named Leader in Forrester edge platform report
Last month
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virtualisation
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hybrid cloud
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digital transformation
Fastly wins top Forrester ranking for edge development platforms, with strongest customer feedback and a push into AI, containers and event streaming.
Miro acquires Reforge to boost AI product strategy
Last month
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digital transformation
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cx
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martech
Miro is acquiring Reforge to fuse its visual workspace with training tools, sharpening AI-era product decisions as well as delivery.
Robinhood tests social trading beta with verified users
Last month
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fintech
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cx
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martech
Robinhood tests a verified social trading beta with 1,000 power users, letting them share live trades, stats and discussion in-app.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Last month
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uc
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digital transformation
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cloud security
Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.
Qualtrics named Leader in Gartner Voice of Customer
Last month
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uc
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data analytics
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digital transformation
Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.
Origami launches chat-based AI tool for sales leads
Last month
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cx
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martech
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rpa
Origami unveils a chat-based AI that builds sales lead lists from plain-English prompts, starting at USD $80 a month on flat pricing.
ClearCourse appoints leadership team to drive 2026 growth
Tue, 10th Feb 2026
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digital transformation
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fintech
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cx
ClearCourse names new CFO, COO, AI and M&A heads to unify its software brands and accelerate growth towards 2026 ambitions.
Pluralsight names Michael Ross as new Chief Product Officer
Fri, 30th Jan 2026
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saas
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digital transformation
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cx
Pluralsight has hired veteran product leader Michael Ross as Chief Product Officer to steer innovation in its tech skills platform.