CMOtech Ireland - Technology news for CMOs & marketing decision-makers
Ireland

Conversational AI Stories - Page 28

Global Stories

Conversational AI stories

SambaNova debuts Hume AI voice models for emotional speech AI
Large Language Models

SambaNova debuts Hume AI voice models for emotional speech AI

SambaNova launches Hume AI voice models on SambaCloud, offering enterprises real-time, multilingual, emotionally responsive speech AI in 11 languages by June 2024.

By Catherine Knowles • 3 min read • Thu, 2nd Oct 2025
ServiceNow unveils AI Experience to unify workflows & boost productivity
Customer Relationship Management

ServiceNow unveils AI Experience to unify workflows & boost productivity

ServiceNow launches AI Experience, a unified conversational AI platform integrating workflows to enhance productivity across enterprises with secure, multimodal tools.

By Melania Watson • 5 min read • Wed, 1st Oct 2025
NiCE partners with JJ Spaun to highlight AI focus in golf world
Unified Communications

NiCE partners with JJ Spaun to highlight AI focus in golf world

NiCE partners with U.S. Open champion JJ Spaun as brand ambassador, highlighting its AI-driven focus in golf and customer experience innovation.

By Jed Nykolle Harme • 4 min read • Wed, 24th Sep 2025
Samsung & Microsoft bring Copilot AI to 2025 TV & monitor range
Smart Home

Samsung & Microsoft bring Copilot AI to 2025 TV & monitor range

Samsung integrates Microsoft Copilot AI into its 2025 TVs and Smart Monitors, enhancing user interaction with voice and personalised features on the big screen.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
Global spending on GenAI smartphones to hit USD $298.2 billion
Generative AI

Global spending on GenAI smartphones to hit USD $298.2 billion

Global spending on generative AI smartphones is expected to reach USD $298.2 billion by 2025, making up 20% of total AI end-user expenditures.

By Melvin Hipolito • 3 min read • Wed, 10th Sep 2025
NiCE completes Cognigy deal to boost global AI customer experience
Unified Communications

NiCE completes Cognigy deal to boost global AI customer experience

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025
Kore.ai named leader in Gartner Magic Quadrant for AI platforms
Generative AI

Kore.ai named leader in Gartner Magic Quadrant for AI platforms

Kore.ai has been named a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms, praised for its adaptability and AI innovation.

By Melvin Hipolito • 3 min read • Mon, 8th Sep 2025
HPE unveils agentic AI upgrades to Juniper for self-driving IT
Unified Communications

HPE unveils agentic AI upgrades to Juniper for self-driving IT

HPE enhances its Juniper Networking portfolio with agentic AI, boosting autonomous IT operations and AI-driven troubleshooting across wired, wireless, and data centre networks.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025
Webjet partners with AWS & Microsoft to drive AI travel solutions
Digital Transformation

Webjet partners with AWS & Microsoft to drive AI travel solutions

Webjet has teamed up with AWS and Microsoft to create AI travel solutions, enhancing customer service and personalised trip planning by 2024.

By Jed Nykolle Harme • 4 min read • Wed, 27th Aug 2025
Workday Q2 revenues rise 13% as AI drives acquisitions, guidance up
Artificial Intelligence

Workday Q2 revenues rise 13% as AI drives acquisitions, guidance up

Workday's Q2 revenues rose 13% to USD $2.35bn, boosted by AI-driven acquisitions and stronger subscription growth, leading to raised fiscal 2026 guidance.

By Melvin Hipolito • 4 min read • Fri, 22nd Aug 2025
Squiz launches AI search tool for secure, compliant web answers
Marketing Technologies

Squiz launches AI search tool for secure, compliant web answers

Squiz launches Conversational Search, an AI tool offering secure, compliant answers on enterprise websites using verified organisation-owned content.

By Catherine Knowles • 3 min read • Fri, 22nd Aug 2025
Only 30% of firms ready for AI scale despite rising investments
Digital Transformation

Only 30% of firms ready for AI scale despite rising investments

Only 30% of firms are ready to scale AI despite 71% piloting technologies and 89% planning to boost AI investments in 2025, a global study reveals.

By Melvin Hipolito • 3 min read • Mon, 18th Aug 2025

Stories from Other Regions

Conversational AI stories

Smart Spaces unveils Max AI agent to transform office management
Hybrid & Remote Work

Smart Spaces unveils Max AI agent to transform office management

Smart Spaces launches Max, an AI workplace concierge to simplify office management and enhance user interaction within smart commercial buildings.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025
Google Cloud expands Gemini AI & data residency in Singapore
Customer Experience

Google Cloud expands Gemini AI & data residency in Singapore

Google Cloud expands its Gemini AI models and data residency services in Singapore, boosting AI capabilities for public and private sector organisations.

By Melvin Hipolito • 6 min read • Fri, 29th Aug 2025
FairPrice & Google Cloud launch new AI assistants for retail
Digital Transformation

FairPrice & Google Cloud launch new AI assistants for retail

FairPrice teams up with Google Cloud to launch AI-powered shopping assistants, enhancing customer experience and staff efficiency in its stores across Southeast Asia.

By Melvin Hipolito • 5 min read • Thu, 28th Aug 2025
Generative AI prompts rapid shift in online shopping habits
Data Analytics

Generative AI prompts rapid shift in online shopping habits

Generative AI use in online shopping surged 4,700% year-on-year in July 2025, reshaping consumer habits and boosting retail site engagement.

By Melania Watson • 4 min read • Mon, 25th Aug 2025
Vendasta launches AI receptionist assistant for SMBs
Customer Experience

Vendasta launches AI receptionist assistant for SMBs

Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.

By Jake MacAndrew • 3 min read • Wed, 20th Aug 2025
Why AI is key to match shifting customer expectations in Retail sector
Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025