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Conversational AI stories

Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • Last week
PolyAI picks Kong to scale enterprise API platform
Unified Communications

PolyAI picks Kong to scale enterprise API platform

Enterprise customers using PolyAI’s Agent Studio should see easier onboarding and tighter governance as Kong Konnect underpins its API scale-up.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Adobe completes Semrush deal to boost AI search tools
Digital Transformation

Adobe completes Semrush deal to boost AI search tools

The acquisition gives marketers new tools to track brand visibility as AI-led discovery reshapes how shoppers find products online.

By Sean Mitchell • 5 min read • Last week
Aera adds agentic reasoning for enterprise decisions
Data Analytics

Aera adds agentic reasoning for enterprise decisions

Large companies could cut weeks of analysis to minutes as Aera links conversational AI to governed, auditable business actions.

By Sean Mitchell • 4 min read • Last week
TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DevRev wins ISO 27001 certification for AI security
Customer Relationship Management

DevRev wins ISO 27001 certification for AI security

The accreditation could reassure enterprises wary of sharing sensitive data with AI systems, as DevRev seeks to prove its controls meet security demands.

By Sean Mitchell • 3 min read • Last week
Dex raises USD $5.3 million seed round led by Notion
Human Capital Management

Dex raises USD $5.3 million seed round led by Notion

The London startup will use the cash to expand in the US as its AI matching tool gains traction with engineers and employers.

By Karen Joy Bacudo • 4 min read • Last week
Infobip & TGR Haas launch AI fan companion RaceMate
Customer Relationship Management

Infobip & TGR Haas launch AI fan companion RaceMate

Fans of TGR Haas can now get live race data and quizzes in chat as Formula One teams race to deepen digital loyalty.

By Sean Mitchell • 3 min read • Last week
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.

By Sean Mitchell • 5 min read • Last week
Klaviyo launches Custom Skills for Customer Agent AI tool
Software-as-a-Service

Klaviyo launches Custom Skills for Customer Agent AI tool

Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.

By Sean Mitchell • 4 min read • Last week
Troveo expands AI data platform into five categories
Gaming

Troveo expands AI data platform into five categories

AI developers may gain harder-to-find rights-cleared material as Troveo adds audio, text, gaming and robotics data to video.

By Sofiah Nichole Salivio • 4 min read • Last month
Gen Z shoppers trust AI recommendations, study finds
Customer Experience

Gen Z shoppers trust AI recommendations, study finds

Retailers face a shift in trust as 64% of Gen Z shoppers buy on AI recommendations without checking other sources, a study finds.

By Sofiah Nichole Salivio • 4 min read • Last month
Bitget says 460,000 users adopted its AI trading tools
Crypto

Bitget says 460,000 users adopted its AI trading tools

Early uptake suggests crypto traders want analysis, execution and strategy in one place, with Bitget saying Gracy AI drew more than 460,000 users.

By Kaleah Salmon • 3 min read • Last month
SAS launches AI supply chain agent in industry push
Gaming

SAS launches AI supply chain agent in industry push

Retailers and manufacturers could get near real-time planning help as SAS opens a private preview of a supply chain agent.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Ntt Data launches AI agent for multivendor IT estates
Hybrid Cloud

Ntt Data launches AI agent for multivendor IT estates

It aims to cut manual work for IT teams by unifying multivendor infrastructure management through natural language prompts and human oversight.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Conversational AI stories

FICO urges UK lenders to use AI in collections for payments
Customer Experience

FICO urges UK lenders to use AI in collections for payments

Rising missed card payments are straining UK collections teams, as FICO says AI could help lenders manage cases more efficiently and fairly.

By Sofiah Nichole Salivio • 4 min read • Last week
Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Independent Robotics wins $2.28m Canada contract
Edge Computing

Independent Robotics wins $2.28m Canada contract

The year-long trial will test whether conversational commands can reliably direct autonomous marine vehicles in remote, low-connectivity conditions.

By Karen Joy Bacudo • 3 min read • Last week