Consumer rights Stories - Page 4

Global Stories

Consumer rights stories

The Complex Path to Digital Sovereignty

Australia faces a pivotal moment in digital sovereignty, needing to reshape control over data and AI systems to ensure they align with local values and priorities.

By Mahesh Aswani • 4 min read • Mon, 24th Feb 2025

Data Protection

Navigating the future of AI: Enhancing trust and transparency in business practices

As AI permeates all aspects of life, trust and transparency in its use become critical, necessitating new strategies for effective business practices.

By Alyssa Blackburn • 4 min read • Fri, 6th Dec 2024

Surveillance

Facial recognition in retail sparks privacy concerns

Experts warn that facial recognition technology in retail raises significant privacy concerns, with calls for organisations to ensure public acceptability.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024

Unified Communications

Study reveals UK consumer confusion over fibre broadband

A new study reveals 77% of UK consumers are unaware that part-copper broadband can be marketed as 'fibre', prompting calls for clearer regulations.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024

Stories from Other Regions

Consumer rights stories

Customer Experience

Signifyd launches Intelligent Returns to help UK retailers curb costly returns

Signifyd launches Intelligent Returns to help UK retailers cut costs and manage rising returns with real-time risk intelligence and data insights.

By Jed Nykolle Harme • 3 min read • Tue, 16th Sep 2025

Digital Transformation

Why retailers need to prepare for a rise in AI-generated complaints

AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.

By Mark Devlin • 9 min read • Thu, 4th Sep 2025

Cybersecurity

New government 'alliance' formed to combat online scammers

New Zealand's government forms 'Anti-Scam Alliance' with banks, police and tech firms to tackle online scams through real-time data sharing.

By Craig McCulloch • 2 min read • Fri, 11th Jul 2025

Customer Experience

Majority of Britons back fines for long customer call waits

A survey reveals 62% of Britons support fining companies for long hold times, with older consumers especially backing penalties amid rising costs.

By Kaleah Salmon • 3 min read • Fri, 20th Jun 2025

Digital Literacy

Optus faces $100 million penalty in sales tactics case

Optus faces a AUD $100 million penalty after admitting to selling unaffordable contracts to vulnerable consumers, including First Nations Australians.

By Melania Watson • 5 min read • Wed, 18th Jun 2025

Payment Technologies

Australians lose AUD $500 annually due to dishonour fees

New research reveals that Australians face annual charges of up to AUD $500 in dishonour fees from banks and platforms, worsening financial stress for many.

By Shannon Williams • 4 min read • Fri, 18th Apr 2025

Unified Communications

Gloucester tops UK cities for reliable broadband, Belfast lags

A new study by Broadband Genie reveals Gloucester leads the UK in reliable broadband, while Belfast struggles with over 51% of users facing outages.

By Shannon Williams • 3 min read • Sun, 16th Mar 2025

Fitbit

Is your refund and returns policy ACCC-compliant?

The ACCC has highlighted misleading return policies on over 2,000 Australian retail websites, prompting calls for businesses to review compliance with consumer rights.

By Emily Booth • 3 min read • Wed, 26th Feb 2025

Unified Communications

Rocket Mobile wins best value award at NZ Compare

Rocket Mobile has been named the Best Value Mobile Provider at the 2024 NZ Compare Awards, marking a successful second year since its rebrand.

By Kaleah Salmon • 2 min read • Thu, 19th Dec 2024

Cloud / Communication Service Providers

Revised telecom code seeks stronger consumer safeguards

Communications Alliance has proposed revisions to the Telecommunications Consumer Protection Code, aiming to enhance consumer safeguards in Australia.

By Kaleah Salmon • 3 min read • Tue, 17th Dec 2024

Data Protection

Five best practices for consumers to protect their personal data in the new world of AI

As concerns about AI escalate, Australians are urged to adopt five key practices to better protect their personal data and enhance digital security.

By James Blake • 2 min read • Fri, 22nd Nov 2024

Unified Communications

Chorus advocates stricter guidelines for broadband marketing

Chorus urges New Zealand's Commerce Commission to enforce stricter broadband marketing guidelines, promoting transparency for informed consumer choices.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024

Fintech

Exclusive: Pyng's CEO aims to revolutionise payments across Australia

Dipra Ray, CEO of Pyng, is on a mission to eliminate transaction surcharges across Australia, aiming to transform payments for consumers and merchants.

By Melania Watson • 5 min read • Fri, 11th Oct 2024